Computer Shop Assistant Technical

3 months ago


Richmond, United Kingdom IT SPECIALISTS Full time

Join Our Team as a Shop Front Assistant at IT Specialists

Are you passionate about technology and providing exceptional customer service? Do you have technical experience and enjoy helping customers with their technology needs? If so, we want you to join our team as a Shop Front Assistant

As a Shop Front Assistant at IT Specialists, you'll play a crucial role in ensuring our customers have an outstanding experience from the moment they step into our shop. Your duties will include:

- Booking Jobs: You'll be responsible for scheduling repairs and services for our customers, ensuring that their needs are addressed promptly and efficiently.
- Following Up Repairs: With your technical experience, you'll liaise closely with our engineers to ensure repairs are progressing smoothly. You'll provide updates to customers, ensuring they are kept informed every step of the way.
- Customer Service: Providing exceptional customer service is essential in this role. You'll assist customers with their inquiries, offer expert advice on product recommendations, and ensure their needs are met with a friendly and knowledgeable approach.
- Technical Support: Your technical expertise will shine as you offer support to customers, helping them troubleshoot issues with their devices and providing guidance on product usage.
- Restocking the Shop: Keeping our shelves stocked with the latest technology products is essential. You'll help manage inventory, restock shelves, and ensure the shop is always well-presented.

If you're a tech-savvy individual with technical experience, excellent communication skills, and a passion for providing outstanding customer service, this role is perfect for you We value your technical expertise and customer service skills, which are essential in ensuring our customers are satisfied and confident in their technology solutions.
- A minimum of 2 years of experience in the fields mentioned above
- A passion and curiosity about technology and problem-solving.
- An engaging communication style, energetic and proactive, with an excellent customer focus
- A positive, can-do attitude and friendly personal
- Experience working in a fast-paced environment and working under your initiative

**Salary**:

- The wage starts at £12.5 per hour for a start /trial period but will quickly be able to rise with sufficient demonstration of knowledge and ability

**Job Types**:

- Full-time, but based on self-employed / sub-contracted type. You will get paid weekly or monthly (your preference)

**Working hours**
- : Week Day shift
- 8h -9.30-18.00 with 1/2h lunch break
- Monday to Friday

**Job Types**: Full-time, Part-time

Pay: From £12.50 per hour

Schedule:

- 8 hour shift

**Experience**:

- Customer service: 2 years (preferred)
- Technical support: 2 years (preferred)

Work Location: In person


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