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Operations Clerk

4 months ago

Birmingham, United Kingdom dnata Catering UK Full time

**Operations Clerk**

dnata Catering UK are actively seeking an Operations Clerk to join our already successful and vibrant team at Birmingham Airport. The job holder will be responsible for liaising directly with all internal departments to communicate any flight meal increases or changes, aircraft swaps etc. The post holder will be responsible for receiving meal figures from airlines, checking updates, filing, entering information onto IT systems and organising any late meal increases as they come in. You will also ensure the provision of an accurate, consistent and quality service to our customers.

**Responsibilities**:

- Updating and maintaining meal figures into CBase system, print & check ACOs against system
- Entering aircraft changes/movement details into CBase system, informing all internal departments and supervisors
- Follow up with all departments whilst liaising with dispatch with all relevant information
- Completing all increase logs, strip sheets, a/c registration log, a/c change sheet, filing of telex communications, printing documentation as required, creation of ACOs, checking of final figures, filing ACOs for billing, entering final figures onto system for specific airlines.
- Printing of CBase labels for all airlines
- Accurately completing all relevant documentation
- Reporting any accidents or incidents and ensure any corrective actions are taken
- Ensuring compliance with the company compliance policies
- Liaising effectively with members of the Service Delivery team and other Departments
- Allocating airline seats

**Skills/Behaviours and Experience Required**
- Excellent customer service skills - essential
- Excellent Computer skills essential, including Excel and Word - essential
- Fluent in English with good verbal and written communication skills - essential
- Able to solve problems and work within strict deadlines - essential
- Good knowledge of cBase system - desirable
- Able to deliver and improve upon set targets
- Able to work on your own initiative
- Self disciplined, reliable and accurate with a keen eye for detail
- Able to work as a team member and stand alone
- Flexibility in working hours
- **Shifts are on a rota basis and may include early starts and late finishes**

**About Us**

As the global caterer of choice, dnata catering UK provides inflight catering to the worlds leading airlines. When serving these customers, we are also serving their customer and leaving a lasting impression on their travel experience. That is why our mission is to deliver the promises our customers make. We offer a comprehensive range of Inflight Catering, Onboard Retail and Logistics services across all of the UK’s major and regional airports. Our continual pursuit of innovation and excellence has secured the business of more than 80 of the industry’s biggest operators.

**What’s in it for you?**
- Free breakfast, lunch and dinner on site, including refreshments
- Free on-site parking
- £60 towards both, dental and optical cover through our Simply Health Cash Plan
- £150 if you Refer a Friend
- Discounted gym membership at over 2000 gyms nationwide
- Cycle to Work Scheme
- Opportunity to enhance your learning through our inhouse apprenticeship programme
- Pension scheme and life cover
- Access to our Employee Assistance Programme (EAP) which offers counselling and advice on a wide variety of issues, 24 hours a day, seven days a wee

**#DNATAMP