Arrivals Agent

3 weeks ago

Christchurch, United Kingdom Mploy Staffing Solutions Full time

**Arrivals Agent**
We are recruiting for Arrivals Agents to provide all necessary help and support to passengers as required by customer airlines which may include check in, baggage processing, reservations and ticketing, boarding of flights, air-bridge operation, greeting arrivingpassengers, handling of VIPs, provide special passenger assistance, handle customer complaints and other duties as assigned.
Responsibilities include:

- Assist passengers as needed through arrival and check in processes including support for passengers with special requirements such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance.
- Direct passengers through Customs, Immigration, and quarantine as required.
- Make public address announcements as required.
- Assist colleagues in other areas of the airport to ensure that wheelchairs, strollers and bags etc remain with the passengers upon arrival.
- Comply with all UK/Ireland/EU legislation as well as airport authority and carrier security requirements.
- Comply with BIA Handling Ltd Standard Operating Procedures (SOP’s)
- Operate computers and specialist equipment such as air-bridge, scanners and airline specific software.
- Produce work-related documentation when required.
- Maintain the highest standards of safety and security always.
- Aircraft Cleaning

Applicants must be in possession of at least 3 GCSE’s or equivalent and be flexible to work on various shifts including days, evening, nights, weekends, and holidays. You will need to be able to travel to the airport at times when public transport is not available,must be willing to work outside in all weathers and must be able to speak and understand the English language.
You will be able and willing to learn to use airline specific computer systems, have the ability to follow processes and procedures, be committed to continuous improvement and passionate about customer service.
Previous experience of working in an aviation environment and a full driving license are desirable.
The roles are offered on a long-term temporary basis initially, but there are permanent opportunities available for the right people; Fixed rate of £9.71 per hour (pay review pending).
Five years of reference work history, along with completion of a basic criminal record check and counter terrorism check prior to starting are all essential.

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