Check-in Agent

**Check-in Agent**
**Hourly Rate**: £9.71 Per Hour
**Hours**: Shift patterns including early mornings, afternoons and weekend shifts - you must be able to drive.
**Location**: Christchurch

Tru Talent are delighted to be working with one of the leading UK based Airports who are looking for an Ambassador/first point of call to help in the Check-in department. This can lead to a Permanent position.

**Job Summary**:
To provide all necessary help and support to passengers as required by our customer airlines which may include check in, baggage processing, reservations and ticketing, boarding of flights, air-bridge operation, greeting arriving passengers, handling ofVIPs, provide special passenger assistance, handle customer complaints and other duties as assigned.

**Responsibilities and duties of the Check-in Agent**:

- Assist passengers as needed through arrival and check in processes including support for passengers with special requirements such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance
- Direct passengers through Customs, Immigration, and quarantine as required
- Make public address announcements as required
- Assist colleagues in other areas of the airport to ensure that wheelchairs, strollers and bags etc remain with the passengers upon arrival
- Comply with all UK/Ireland/EU legislation as well as airport authority and carrier security requirements
- Comply with BIA Handling Ltd Standard Operating Procedures (SOP’s)
- Operate computers and specialist equipment such as air-bridge, scanners and airline specific software
- Produce work-related documentation when required
- Maintain the highest standards of safety and security always
- Aircraft Cleaning
- Other duties as assigned
- The list is not exhaustive and is not intended to restrict the scope of the job but clearly define a starting point and may vary depending on location and local customer requirements.

**Skills and experience needed for the Check-in Agent**:

- Flexible to work on various shifts (days, evening, nights, weekends, and holidays)
- Ability to travel to the airport at times where public transport is not available
- Excellent communication skills (written and verbal)
- Must be able and willing to type and learn airline specific computer systems
- Willingness to work in inclement weather if required
- Passionate about customer service
- Commitment to continuous improvement
- Self-motivated and able to work independently