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Resource Coordinator

1 month ago

Egham, United Kingdom ATA Full time

**Resource Coordinator - Egham - £25,000 to £30,000**

You will be working for a leading technology company who have been going through are sustained period of growth.

The role is responsible for managing the Field Service Engineers (FSE’s) resource diary.

**Key Responsibilities**
- Dispatch and control efficient schedules for all engineers in reference to PMV’s, reactive and scheduled call outs and quoted works.
- Checking system as your first job to ensure all engineers are logged in to resource management and on target
- Liaising/chasing engineers throughout the day regarding SLA’s
- Working alongside the engineers to make sure all relevant RAM’s, permits, change requests are sent to customers / third parties
- Updating CRM portal with eta’s where applicable
- Central point of contact between Helpdesk and Service Engineers
- Ensuring performance targets are achieved and SLA’s are met, and the service team continues to improve and develop
- Help support and manage Engineer Holiday/absence requests
- Liaising between internal departments to resolve any customer issues
- Assist to identify and resolve all issues in normal operations and manage all communication for all schedule disruption
- Dispatch and control efficient schedules for all engineers in reference to PMV’s, reactive and scheduled call outs and quoted works.
- Checking system as your first job to ensure all engineers are logged in to resource management and on target
- Liaising/chasing engineers throughout the day regarding SLA’s
- Working alongside the engineers to make sure all relevant RAM’s, permits, change requests are sent to customers / third parties
- Central point of contact between Helpdesk and Service Engineers
- Assist with retrieving engineer Service Reports
- Ensuring performance targets are achieved and SLA’s are met, and the service team continues to improve and develop
- Help support and manage Engineer Holiday/absence requests
- Liaising between internal departments to resolve any customer issues
- Assist to identify and resolve all issues in normal operations and manage all communication for all schedule disruption
- Ensure all procedures are followed, along with monitoring the engineer’s response to service calls received during the course of their duties

**Desirable Skills**
- Experience of incident based ticketing systems
- Working closely with the Customer Service Manager to develop process and best practice.
- Experience of CRM systems, (desirable to be Microsoft Dynamics)
- Experience of SAP (desirable)
- Experience of working in an AV / VC technology arena
- Previous Customer Service experience

**Job Types**: Full-time, Permanent

Pay: £25,000.00-£30,000.00 per year

**Benefits**:

- Company events
- Company pension
- Free parking
- On-site parking
- Referral programme
- Sick pay

Schedule:

- Monday to Friday

Supplemental pay types:

- Commission pay

Work Location: In person

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