Guest Service Agent

7 months ago


Abingdon, United Kingdom Courtyard by Marriott Oxford South Full time

**Guest Service Agent**

Courtyard Oxford South is looking for a 'Guest Service Agent' to join the team. Courtyard by Marriott Oxford South, is a short distance to iconic Oxford and has proximity to Abingdon, Didcot Garden Town, Milton Park, Harwell and Bicester Village.

**The Role**
- Play a vital role in delivering lifelong memorable experiences in our hotel for our guests.
- Work closely with the Front office team to create an amazing guest journey.
- Help drive, maintain, and exceed guest experience targets.
- Enable the hotel to be renowned for its guest engagement.

**Responsibilities**
- Ensure all procedures are completed and maintained.
- Handle check in/out with a proactive and friendly attitude
- Adopt an enthusiastic, assertive and passionate approach to guest service, and demonstrates the Marriott & Hotel Values at every opportunity.
- Display fantastic showmanship skills and ensure an "awesome arrival" for guests

**Person Specification**
- Experience within the service industry preferred.
- A natural guest service provider with a confident, friendly and approachable personality.
- Fun, dynamic, and adaptable.
- Cash handling experience preferred.
- Desirable experience of Marriott or comparable luxury brand preferred.

**Benefits**

Be part of a world class collection of hotels and work alongside some of the finest hospitality teams. In addition to the benefits you would expect from being part of a luxury brand, we offer a number of fantastic benefits such as:

- Incentive scheme
- Up to 28 days paid holiday (including bank/publicholiday).
- Contributory workplace pension plan
- Marriott International Travel Programme
- Discounted Food & Beverage rates in Marriott Hotels and Oxen Bar & Grill
- Free meals & car parking whilst on duty
- Childcare voucher scheme

**Social responsibility and eligibility to work statement.**

Courtyard by Marriott Oxford South is licenced under franchise agreement with Marriott International, managed by EQ Hotels Ltd and owned by Reef Hotel Estates Ltd. In line with the requirements of the Immigration, Asylum and Nationality Act 2006, all applicants must be eligible to live and work in the UK. As part of the recruitment process, you will be asked to provide documented evidence of eligibility. Only successful applicants for the interview stage will be contacted.

**Salary**: £22,880.00 per year

**Benefits**:

- Cycle to work scheme
- Discounted or free food
- On-site parking
- Referral programme

Work Location: In person

Reference ID: Front Office


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