Digital Inclusion Coordinator

1 month ago

Nottingham, United Kingdom The Windmill Practice Full time

**Job Purpose**

Supporting the PCN to reduce health inequalities via digital means, increasing the PCNs digital offer and support citizens and patients in accessing primary care through digital means. The Digital and Social Inclusion Co-ordinator will provide day to day support to the PCNs staff in improving digital access to services and supporting patients’ access to digital services.

This will include supporting and working on delivering and maintaining an overview of the project schemes. Promoting the project’s offerings through outreach work, finding innovative ways to connect with existing and potential stakeholders.

Acting as first point of contact for any programme and project enquiries. The post holder will be a pivotal member of the team, providing key administration activities to support the effective delivery of the programme and projects initiatives.

You will ensure the provision of information as required, for stakeholders both internal and external. This will involve writing reports, responding to corporate requirements and requests, producing, and editing documents or presentations relevant to audiences.

The Post holder will actively work with patients’ and service users to increase their digital awareness and support them in improving their access to digital services provided by the PCN.

The role will also support on the development and maintenance of external communication and engagement activities the post holder will have excellent organisational and communication skills.

**Responsibilities**:
1. Responsible for managing and coordinating, with support from the PCN, the projects schemes to accelerate and maximise digital inclusion across the PCN.

2. To support with project schemes and initiatives at planning, development and implementation stages.

3. Responsible for monitoring the progress of the digital inclusion project objectives and ensure that reporting of actions takes place. Then using this information to advise on, initiate and develop services as appropriate.

4. Evaluate the impact of the project’s schemes and track and monitor post implementation benefits.

5. Build and maintain networks, and able to command the confidence of stakeholders in the delivery of digital capabilities.

6. To share information and opportunities (funding, equipment, training etc.) with other organisations.

7. Contribute to the positive promotion of digital health tools, and readily support access of digital health tools available (the NHS App and Patients Know Best) to people in the PCN to support people in managing their health, care and wellbeing.

8. Work with stakeholders to identify, reduce and remove the barriers to digital inclusion for people that experience the greatest health inequalities.

9. Support the facilitation of workshops and task and finish groups. Utilise communication and presentation skills to engage people and present complex issues clearly to a wide range of audiences.

10. Support the development of stakeholder communications such as newsletters and briefings. As well as provide case studies in relation to the project’s impact on our workforce, citizens and volunteers as requested by colleagues.

11. Complies with the policies and procedures of the organisation.

12. To coordinate and cross-promote training opportunities for the PCN staff.

**Person Specification**

**Essential**
- GCSE English or Equivalent Level
- GCSE Maths or Equivalent Level.
- Evidence of continuous professional development.
- Experience of working as part of a team
- Ability to communicate verbally and in writing in a clear, concise and effective manner
- Use of initiative and judgement in difficult or complex situations
- Able to plan and organise a range of complex activities and programmes
- Self-motivated and able to work without supervision
- Ability to prioritise a diverse workload and deliver to deadlines
- Problem solving skills in an administrative setting
- Able to communicate with a wide range of people
- Ability to negotiate.
- Microsoft Office - advanced use.
- Ability to act and work flexibly and on own initiative.
- Ability to concentrate in stressful situations and when interrupted.
- Combination of sitting, standing and walking
- Highly developed keyboard skills with considerable VDU usage
- Ability to work under pressure and meet deadlines
- Highly motivated, proactive and innovative
- Highly personable, friendly and approachable
- Committed to team working and team development
- Committed to reducing health inequalities
- Understanding and compliance of Confidentiality and Data Protection

**Desirable**
- Project Management qualification or equivalent experience.
- Significant experience in a service user facing role working to support the needs of said individual and/or their families/carers/significant others
- Experience of project management.
- Experience of events management.
- Previous NHS experience
- Experience in a healthcare/service environment
- Experien

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