Senior Remediation Manager

3 weeks ago


London, United Kingdom eFinancialCareers Full time

Join us as a Senior Remediation Manager
- You'll oversee and drive all aspects of the remediation journey, including scoping designing and overseeing the delivery of Remediation Policy and customer treatment at all levels
- You'll aim to deliver good governance and customer outcomes on remediation projects, through effective utilisation and engagement of internal and external resource

**What you'll do**
As a Senior Remediation Manager, you'll scope, design, oversee, monitor, assure and deliver remediation policies as well as supporting change, throughout the entire journey of remediation projects, balancing regulatory expectations, commercial success, riskappetite and good customer outcomes.
You'll also identify and implement improvements by monitoring quality and effective root cause analysis, read across and the analysis of wider bank data.
Your role will also involve
- Managing resource, providing insight, guidance and challenge throughout the remediation journey and taking ownership where required on specific aspects
- Remaining connected by building good stakeholder and working relationships across the relevant support functions
- Maintaining a good understanding of the current and future regulatory landscape across relevant businesses and their processes, policies and systems

**The skills you'll need**
We're looking for someone with good stakeholder management skills and the ability to influence the direction of business stakeholders.
It would be an advantage if you have experience of remediation projects, principles and methodologies, as well as project management and any relevant qualifications, although these are not essential to be considered for the role.
You'll also bring:

- The ability to analyse and interpret data, from a wide range of sources, against bank policy, and use this to drive simple, practical and effective remediation policy and plans
- Good planning and organisation skills, allowing prioritisation of workloads, time and resources
- Good knowledge of financial services and banking and regulatory and operational risk
- Good leadership skills with a track record of delivery through others



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