Service Improvement Officer

2 weeks ago


Pontyclun, United Kingdom Welsh Blood Service Full time

The Service Improvement Officer will work as part of the Service Improvement team within the Innovation and Improvement Hub (iHub) at the Welsh Blood Service. This role will support driving implementation of the 3 year Service Improvement Action Plan and the delivery of Service Improvement Projects across all areas of the organisation.

The Innovation and Improvement Hub (iHub) is a small but dynamic team dedicated to providing support across the WBS with projects and improvements aimed at delivering a safe and efficient service to both donors and patients.
- Work in collaboration with colleagues both within the Innovation and Improvement Hub (iHub) and across WBS assisting in the delivery of service improvement projects as defined in the IMPT and emerging service strategies.
- Provide improvement support in key business areas in line with the organisational service improvement approach.
- Leave a legacy of continuous improvement with operational staff to enable them to operate effectively and efficiently into the future

This post is fixed term for 12 months to cover the needs of the service.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Here atVelindre University NHS Trustwe are extremely proud of the specialist services we provide across the whole of Wales in ourcutting-edgeVelindre Cancer Centreand our award-winningWelsh Blood Service, as well as the expertise of our corporate functions that bring the two divisions together. We are also fortunate to host theNHS Wales Shared Services PartnershipandHealth Technology Walesand have developed strong partnership working with these expert services.

Formed in 1999, the Trust has a dedicated workforce that continuously strives to provide the key principles of prudent healthcare through a wide array of roles. We play a vital role in the communities we support and have ambitious plans for the future to continue to improve the services we deliver. We strive to maintain our core values in everything we do by being; accountable, bold, caring and dynamic, and ensuring the best possible care for our patients and donors.

If you want to work for an organisation that prides itself on making a real difference and offers exciting career opportunities then Velindre University NHS Trust is the place for you.

**The Service Improvement Officer will be responsible for**:

- Supporting operational staff and managers to resolve problems and make process improvement (low scale / non complex / Silver IQT level or equivalent).
- Leading on agreed non complex service improvement projects as appropriate.
- Supporting senior SI staff to deliver more complex and larger scale service improvement projects.
- Working with the identified projects following appropriate improvement methodologies and tools to establish the process models of the required services.
- Assess and carry out appropriate statistical analysis of complex process data gathered from various sources in order to identify patterns and trends to enable effective and informed decision making and illustrate costs and benefits
- Facilitate workshops and engage teams to understand current processes and to identify new ways of working through root cause analysis to remove barriers and become more effective.
- To support the development and delivery of training along with mentoring support to identified business change ambassadors and managers to ensure a culture of business improvement is established in WBS.


  • Immediately Start

    5 days ago


    Pontyclun, United Kingdom A Quality Service Ltd (AQS) Full time

    Envolve Pontyclun, Cardiff Road, CF72 8PN Our company A Quality Service Ltd. is growing and from this reason we have an opportunity for a motivated member to join us. Being a friendly face that the most people see every day means you are important part of our team. With a keen eye for details and a great attitude you will be ensuring that the cleanliness...

  • ADMINISTRATIVE OFFICER in Pontyclun

    Found in: beBee jobs GB - 3 days ago


    Pontyclun, Rhondda Cynon Taf, United Kingdom South Wales Fire and Rescue Service Full time

    English / Saesneg The above permanent vacancy has arisen within our Business Support Department, Corporate Services, South Wales Fire and Rescue Service Headquarters, Forest View Business Park, Llantrisant, CF72 8LX. The postholder will provide general administrative support to the Administrative Supervisor and all directorates across the organisation. The...

  • ADMINISTRATIVE OFFICER in Pontyclun

    Found in: beBee S GB - 3 days ago


    Pontyclun, United Kingdom South Wales Fire and Rescue Service Full time

    English / Saesneg The above permanent vacancy has arisen within our Business Support Department, Corporate Services, South Wales Fire and Rescue Service Headquarters, Forest View Business Park, Llantrisant, CF72 8LX. The postholder will provide general administrative support to the Administrative Supervisor and all directorates across the organisation. The...


  • Pontyclun, Rhondda Cynon Taf, United Kingdom South Wales Fire and Rescue Service Full time

    South Wales Fire and Rescue Service Chief Executive Officer/Chief Fire Officer £South Wales Fire and Rescue Service is on a journey of cultural change and is seeking a new Chief Fire Officer/Chief Executive Officer to lead the organisation through this period. The successful candidate will play a major role in enhancing the culture and values of the...


  • Pontyclun, United Kingdom Cwm Taf Morgannwg University Health Board Full time

    The Clinical Engineering Department at the Royal Glamorgan Hospital, Llantrisant currently has a vacancy for an Administration Support Officer to provide clerical support to technical staff running the service. The department delivers medical equipment management services across the health board, which involves the service, repair, acceptance testing and...


  • Pontyclun, United Kingdom Cwm Taf Morgannwg University Health Board Full time

    An exciting opportunity has arisen within the Pathology Department at Cwm Taf Morgannwg for full time Mortuary and Bereavement support officers who will be trained to work across the health board sites. The post-holder will undertake a range of duties and contribute to the efficient and effective running of the mortuary service, working under their own...


  • Pontyclun, United Kingdom Cwm Taf Morgannwg University Health Board Full time

    An exciting opportunity has arisen within the Pathology Department at Cwm Taf Morgannwg for full timeMortuary and Bereavement support officers who will be trained to work across the health board sites. The post-holder will undertake a range of duties and contribute to the efficient and effective running of the mortuary service, working under their own...

  • Security Officer

    3 weeks ago


    Pontyclun, United Kingdom BARDWOOD SUPPORT SERVICES LIMITED Full time

    As a security officer, you will be working in a logistic site, providing safety and security to both staff and visitors alike, as well as acting as a visual deterrent to help check in vehicles and clients. You will be representing BardWood and our client,providing a service to the highest standards in a fast paced, prestigious site. The position requires you...


  • Pontyclun, United Kingdom Cwm Taf Morgannwg University Health Board Full time

    The Clinical Engineering Department at the Royal Glamorgan Hospital, Llantrisant currently has a vacancy for an Administration Support Officer to provide clerical support to technical staff running the service. The department delivers medical equipment management services across the health board, which involves the service, repair, acceptance testing and...

  • Day Cleaner

    6 days ago


    Pontyclun, United Kingdom A Quality Service Ltd (AQS) Full time

    Daily office cleaning to include kitchens and toilets **Job Type**: Permanent **Salary**: £9.70 per hour **Benefits**: - Language training provided Schedule: - Night shift - Weekend availability Ability to commute/relocate: - Pontyclun: reliably commute or plan to relocate before starting work (required) **Experience**: - cleaning: 1 year...


  • Pontyclun, United Kingdom Cwm Taf Morgannwg University Health Board Full time

    Applications are invited for this permanent vacancy in the Medical Education Centre in the Royal Glamorgan Hospital. As part of the Medical Education Team, the post holder will support the Department in ensuring the effective route of both Undergraduates and Postgraduates through their attachment to the UHB. The post holder will also act as a support for...

  • Cleaner (Part-time)

    6 days ago


    Pontyclun, United Kingdom A Quality Service Ltd (AQS) Full time

    Cleaner required for office ENVIROMENT 3 hours on a wednesday after 4pm and flexible 4 hours on a sunday **Saturday: 0** 7 hours per week £9.70 per hour. General duties to include: - Clean, stock and supply designated areas. - Dusting, sweeping, vacuuming, mopping. - Carry out deep cleaning and detailed cleaning tasks. - Notify management of...


  • Pontyclun, United Kingdom Cwm Taf Morgannwg University Health Board Full time

    To provide a comprehensive, effective and patient focused administrative, and clerical service in relation to Outpatient Clinics and will be required to provide cover and support when required at any of the hospitals within the Health Board. Hours for this post will be as follows - Monday - Friday hours to be agreed but flexibility is required. This post...

  • Pharmacy Assistant

    5 days ago


    Pontyclun, United Kingdom Cwm Taf Morgannwg University Health Board Full time

    The medicines management directorate at the Royal Glamorgan Hospital has an exciting opportunity for a Band 3 Assistant Technical Officer to join the Patient Services team. We are committed To the Development Of our staff and Can Offer Excellent In House Training Where You Will Be Supported and Encouraged to Further Develop Your Skills in New and Diverse...


  • Pontyclun, United Kingdom Cwm Taf Morgannwg University Health Board Full time

    As Support Secretary the postholder will be required to provide a range of secretarial and clerical services to support the smooth running of day to day operational issues for the supporting the Clinical Teams, thus enabling a whole team approach with the aim of improving patient services and care. The Support Secretary will be expected to portray a...


  • Pontyclun, United Kingdom Gallagher Bassett International Full time

    **Claims Adjuster - Remote/Hybrid Working Available** Gallagher Bassett are seeking a Claims Adjuster to join our GB Technical Division. Gallagher Bassett Technical (GB Technical) is the new division drawing together the deep expertise and proven capabilities of our Loss Adjusting and Property Repair / Supply Chain Solutions. **Primary...


  • Pontyclun, United Kingdom Cwm Taf Morgannwg University Health Board Full time

    As Support Secretary the postholder will be required to provide a range of secretarial and clerical services to support the smooth running of day to day operational issues for the supporting the Clinical Teams, thus enabling a whole team approach with the aim of improving patient services and care. The Support Secretary will be expected to portray a...


  • Pontyclun, United Kingdom Abatec Ltd Full time

    Abatec have a fantastic opportunity for a Health & Safety administrator to join our client, a specialist civil engineering contractor who work within the utilities sector. Through their strategic partnerships and long-term frameworks, our client provides specialist infrastructure support to the water and wastewater sector. Improving water quality,...


  • Pontyclun, United Kingdom GRM Windows Full time

    **About us** GRM Windows is a small business in Pontyclun CF72 9DT. We are demanding and data-driven. Our work environment includes: - Modern office setting - Casual work attire - Growth opportunities - Relaxed atmosphere MUST HAVE EXPERIENCE As a result of the Company's success and growth, we have an exciting opportunity for a Window Fabricator to join...

  • Supervisor

    6 days ago


    Pontyclun, United Kingdom New Look Full time

    Supervisor - Permanent- Llantrisant- 20 hoursAbout New Look: At New Look we all stand by our brand values; keep it simple, be brave, think customer, act with pace and take responsibility - That’s the New Look way! In 1969 New Look contributed to fast fashion and things are about to get even faster. We’re a team united with a clear purpose - to be the...