Senior Claims Handler

4 weeks ago

Chichester, United Kingdom Gallagher Full time

Our Chichester Office is seeking a Senior Claims Handlers to join their established team. Working for a global strength in the insurance market, you will be tasked with handling a portfolio of Commercial Claims from first notification through to settlement under delegated authority.

This role sits within Gallagher's Commercial Broking Division, who provide carefully tailored business insurance, risk management and risk transfer solutions for large enterprises and multinationals. Reporting directly in to the Claims Director, you will work with experienced Insurance Professionals and together provide outstanding service to our customers.

We are open for this role being a remote based role anywhere in the UK, with an expectation of travelling to the Chichester office on a monthly basis to see colleagues.

**Your Role**:

- Handle an allocated portfolio of Commercial Claims from first notification of loss through to settlement.
- Advise and update your clients about relevant events and discussions during their claim. Ensure complete customer satisfaction during what can be a stressful time.
- Regularly assess the status of claims with clients, recovery agents and solicitors.
- Offer appropriate technical advice to clients throughout the duration of the claim. Encourage, show compassion and effectively balance your client’s expectations.
- Ensure your market, insurance, legislation and other technical knowledge is developed and maintained.
- Run claims efficiently and keep the system updated with all relevant information.
- Update insurers and recovery agents, informing them of any additional information acquired during the claims process.
- Ensure that claims statistics are accurate and produced in accordance to SLAs.

**Your Skills, Experience and Qualifications**:

- Previous experience handling commercial claims from first notification through to settlement under delegated authority.
- Working towards an insurance qualification such as Cert CII/ Dip CII (Chartered Insurance Institute) qualification is desirable and educated to GCSE standard or equivalent
- You’ll rely readily on your strong customer service drive along with your forward planning and analytical skills.
- You are a proficient administrator with exceptional communications skills, task focused, you’re keen to develop your career.
- With strong social skills, you're happy to use initiative when assisting team members.
- Proficient in MS Office
- Eligible to work in the UK.

**What we offer you**:
We want Gallagher to be
**the** organisation that
**all** our people are proud to be a part of and where everyone can call themselves one of
**our** team. Where our culture is accepting of difference, where you can be the best and, perhaps most importantly, be yourself.

We are all different in some way. If we were all the same, and all thought the same, we would be vulnerable as a group. By welcoming and encouraging diverse opinions and backgrounds within
**our **organisation, we will have a healthier, more innovative and ultimately more profitable business.

**About Us**:
Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper. We live a culture motivated by The Gallagher Way, our set of shared values and guiding tenets. A culture driven by our people, over 30,000 strong, serving our clients with customized solutions that will protect them and fuel their futures.

As a member of our global brokerage team, you’ll help our clients address risk, protect assets and recover from losses.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. Gallagher is committed to diversity of opportunity for all and is opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.

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