Technical Support Advisor
2 weeks ago
**Technical Support Advisor
Gloucester
£22,000**
**_Do you love technology? Are you looking to progress your IT career with a market-leading, global organisation?_**
This is a fantastic opportunity for you to join a busy and thriving company based in Gloucester.
**The Role**
- Taking ownership of support requests ensuring they are resolved to the customers’ satisfaction
- Upselling suitable products based on the customer’s needs
- Quickly identify problems that need to be escalated to the next level of support
- Creating a record of each customer problem and administer the process
- Educating the customer where possible, to reduce their need to contact support
- Promote and provide support for new products
- Maintain an up-to-date knowledge of products, hosting technologies and competitors
- Working to targets to achieve SLA’s
- Passion for the technology sector
- Highly motivated and customer focused
- Good organisational skills and have the ability to multitask
- Excellent written and verbal communication
If you have not heard from us within 5 working days, please assume that you have been unsuccessful in this instance.
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