Technical Support Engineer

4 weeks ago

Gloucester, United Kingdom First Base Full time

Technical Support Engineer

Location: Quedgeley

Hours: Full- Time 37 hours/ week

Salary: £33,000 to £44,000 Dependant on Experience

Our client is a leading telecoms and communications company looking to expand their well-established workforce

They are currently recruiting for a very exciting opportunity as a Technical Support Engineer where you will ensure smooth operation and enhance a strong competant team with different specialisms.

Key Responsibilities of a Technical Support Engineer:

* Specialist knowledge in Optical Networks and associated hardware.

* Familiar with a range of test equipment such as optical power meters & light sources, BERT’s, cellular scanners and multi-meters.

* Familiar with Cellular RTE, Routing & Switching protocols and network synchronisation.

* Able to conduct testing and produce full comprehensive test documentation / reports.

* Experienced in fault finding methodology.

* The ability to manage fault tickets process from beginning to end.

* Ability to administer and run turnkey projects.

* Experience with remote network management platforms.

Key Skills of a Tehnical Support Engineer:

* Excellent communication skills both verbally and written, internally and externally.

* Comfortable engaging with both customers and suppliers on technical and project related matters.

* Experience using Microsoft applications, such as Word, Excel and PowerPoint.

* Ability to work as part of team or autonomously using their own initiative.

* The ability to train other members of the team and customers.

* Ability to transfer existing skills, technically, process-wise and by experience.

* Ability to work under pressure and to given deadlines.

* Available to carry out field activities as when the business requires, to include GPS & cabinet surveys, Installation of telecoms equipment, commissioning and fault rectification.

* Basic understanding of PDH, SDH, Ethernet/ IP, MPLS, Optical Specialised, DWDM, Cellular and Wireless, LTE (or specialist knowledge of at least one of these)

* Provide and Manage a variety of SNMP based network management systems that run on Linux, Solaris and Windows servers.

First Base Employment is acting as a recruitment agency in relation to this vacancy. We pride ourselves on delivering excellent service to both clients and candidates across the Commercial, Industrial, and Engineering sectors

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