Senior Support Analyst

3 weeks ago


London, United Kingdom Hays Specialist Recruitment Limited Full time

Senior Support Analyst - London - 3 month contract - Hybrid - £250 per day inside IR35
**Your new company**You will be working with a higher education client based in London. It will be a hybrid working structure with a mixture of two days a week on-premises and three days of remote working.
**Your new role**You will be supporting and managing the end user services. The team is responsible for incident and problem resolution and service request fulfilment within agreed service level agreements. The team is also involved in the deployment of new services and devicesto support the current and future aims.
**What you'll need to succeed**
- Experience of supporting Office 365 and Office Apps
- Endpoint Manager (Intune) experience
- Working knowledge of Teams, OneDrive, and SharePoint
- Experience of working with Surface Pro devices and other end user hardware
- Experience of working in a structured support environment using ITSM tools
- Application packaging
- Mac support
- Virtual desktop support
- Experience of Telephony/VoIP platforms

**What you'll get in return
**This is an excellent opportunity for a support analyst to join a higher education organisation and work within a collaborative team and facilitate problem resolution and service request fulfilment.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.



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