Service Desk Analyst
2 weeks ago
Financial
Role**:Service Desk Analyst**
HOURS: Monday to Friday, 9am-6pm
SALARY: £14-15 per hour
LOCATION: Notting Hill, London
KEY RESPONSIBILITIES
- Work within defined processes and procedures, promptly escalate exceptions
- Triage incidents and requests in line with agreed processes and response times
- Monitor internal communication channels (e.g., Slack) and respond timely to user requests
- Prioritise, progress and update assigned tickets and tasks
- Raise purchase requests for assets in accordance with purchasing process
- Maintain Asset database entries by adding, checking out and checking in assets
- Support Service Desk Manager in stock management of hardware and software licenses
- End user access in accordance with JML and password reset guidelines
- Operating system support including Windows desktop, Windows Server and Linux
- Hardware installation and support across many technologies
- Office network support including configuration and wiring
- Support the IT Team with any ad-hoc activities.
- Participate in on-call rotation
- Print service support covering all aspects of printing
- Desktop telephone system support
- Support of mobile devices including tablets and smart phones
- General IT related requests
PERSONAL ATTRIBUTES
- Good and positive attitude
- Customer focused
- Good verbal and written skills
- Task management and prioritisation
- Passionate about technology
- At least 2 year's experience
- Knowledge of computer hardware
- Knowledge of Operating systems and related software packages
- Working experience of Office 365
- Understanding of print servers and printers
- Knowledge of telephony (Mobile and VOIP)
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
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