Food Supply Shift Leader

6 months ago


Manchester Airport, United Kingdom dnata Catering UK Full time

**What’s the purpose of role**:
To be an active team member, ensuring that all work is complete according to Daily Work Schedule and that all information received is communicated to the right people in a timely manner and all Compliance standards met. To be actively involved and maintain an effective and productive team which focuses achievement on results and develops and sustains effective customer relationships.

**Who you’ll deal with**:
**_ Internal: _**Food Supply Function Manager, other Shift Leaders**, **Food Supply and Flight employees, other units, Central Services Team at Manchester, support functions, Operation / General Manager.

**_ External: _**Airlines, CAA, auditors, contractors

**What you’ll be doing**:

- To ensure work is completed according to daily work schedule and all costs are within agreed targets
- Stock taking
- Ensuring the work schedule is maintained by shift taking effective corrective action as required highlighting on-going issues to the appropriate Shift Leader/Team Manager
- Manage the roster effectively on a shift basis to ensure the schedule is maintained remaining mindful of costs
- Ensure team members carry out duties in line with work schedule
- Ensure standards of external and internal customer service are met
- Dealing with all issues or customer requests in a timely manner, escalating any matters which cannot be resolved to the relevant manager
- Adhering to all legislation, company policy and customer requirements ensuring team members follow agreed procedures
- Carrying out daily Compliance checks, appropriately communicating any issues
- Ensure housekeeping duties are being undertaken by team members
- Ensuring safe working practices are maintained at all times including : Use of Personal Protective Equipment

**What are the Measures of success**:

- Control of Overtime, Absence, Holidays, Rostered Hours.
- Company due diligence paperwork
- Legal compliance. E.g. Health & Safety at Work, Working Time,
- Security
- Internal and external Audits
- Observation and comments from customers
- Corrective Action on customer complaints
- Feedback from other Departments
- Training both Compliance and job
- Effective Communication e.g. daily / weekly briefs
- Stores experience


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