Client Support Administrator

5 months ago


Bristol, United Kingdom RWR Recruitment Full time

RWR RECRUITMENT have an excellent opportunity for a professional and committed person to work for our client based in Bristol (BS5).

We are looking for a Client Support Administrator to join the team with an immediate start

**Job Type: Full Time.**

**Salary**: £24,500 +£150 bonus per quarter pending KPI’s are met

**Shifts**:
Monday-Sunday 40 hrs per week between 7am - 11pm ( 9hr shift with 1h break)
- Late shift 2pm - 11pm will be **(1 in 4 weeks)**:

- Weekends work 1 in 4 weeks Sat & Sunday **(2 days off in the week )**:

- Hybrid working when working late shift at home, early shift office based **(any start after 12 noon is a late shift)**

**2 weeks of office based training to start.**

**Weekly pay.**

**Duties**:

- Confidently deal with all incoming customer calls quickly, courteously and efficiently.
- Make bookings accurately, advising clients of options to suit their requirements.
- Complete client bookings using multiple booking platforms
- Proactively keep clients informed of delays or issues as advised using the clients tracking sheet where applicable.
- Proactive use of Salesforce including updating client details entering cases and logging calls
- Highlight and investigate areas of failing performance and report to your line manager
- Host & manage conference calls as requested by the client and feedback any relevant action points to the business

**Skills**:

- Flexible, self-motivated and ability work with the minimum of supervision.
- Skilled listener, with a problem-solving attitude and able to articulate both verbally and in written form
- Maintaining a professional and courteous approach with other areas of the business, including Colleagues, couriers and third-party agents
- Data entry skills
- Customer focus
- Customer service
- Attention to detail
- Professionalism
- Multi-tasking

**Salary**: £24,500.00 per year

**Benefits**:

- Flexitime
- On-site parking

Schedule:

- 8 hour shift
- Flexitime
- Weekend availability

Ability to commute/relocate:

- Bristol: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Clients management: 1 year (preferred)
- Administrative: 2 years (preferred)

Work Location: Hybrid remote in Bristol

Reference ID: ADMIN/01JM


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