Business Support Assistant

6 months ago


Redditch, United Kingdom fbc manby bowdler Full time

We are recruiting for a Business Support Assistant to work in our Front of House/Reception team.

This role is ideally suited for someone local to Redditch town center, and who has excellent client service skills and can manage sometimes delicate client issues.

A typical day will entail:

- Ensure support team cover is provided at appropriate times to ensure excellent customer service provision is maintained
- Contribute to the development of processes / systems, appropriate IT use and any other resources enabling the Department / Branch to become more efficient and / or a more pleasant working environment
- Provide secretarial and support services as and when required
- To ensure bulk photocopying and scanning requests are completed to the highest quality and as per the originating department’s instructions
- To provide adequate stationery stocks within each office ensuring cost effective solutions are implemented on every occasion
- Receiving and greeting visitors and clients to the business, ensuring they are made to feel welcome and comfortable. All visitors should be announced to employees in a timely and professional manner
- Provide an effective meeting room service ensuring all meetings rooms are neat and tidy and ready for use for visitors and employees alike
- Maintain an effective meeting room diary
- Provide refreshments for visitors as and when appropriate
- Maintain a clean and tidy reception area that provides a warm welcome for all visitors to the business
- To maintain an effective switchboard directing calls as per agreed procedures and providing training on the phone system for employees to get the best from the phone system at all times
- Ensure all premises management, facilities, maintenance and health and safety matters are handled appropriately and according to agreed procedures
- Provide an effective typing and secretarial service as and when appropriate using the digital dictation system to provide holiday / illness cover wherever required
- To comply with Health and Safety policies and procedures, and work safely to ensure the safety of yourself and other colleagues

Benefits include:

- Up to 30 days holiday, plus bank holidays (we close for Christmas)
- 4 x salary Death in Service Cover
- Discounts on retailers, insurances and other purchases through our dedicated benefits system RewardHub+
- Many medical expenses are covered, including dental, optical and professional therapy.
- Paid maternity, paternity and adoption leave.
- Our employees welfare is important to us, we have trained mental health first aiders and menopause champions.

**The hours of work are 9.00 am to 5.00 pm, Monday to Friday with an hour for lunch.



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