Apprentice Customer Service Advisor

5 months ago

Ditton, United Kingdom Watts Farms Full time

We are seeking an Apprentice Customer Service Advisor to join our Customer Service team. This is a great role for an individual who is looking to progress their career in customer service. You will gain everyday experience in a wide range of customer service, sales, and marketing tasks, whilst receiving on the job training with an apprenticeship provider to gain a Customer Service Specialist Level 3 qualification.

Completion of this apprenticeship will lead to eligibility to join the Institute of Customer Service as an Individual member at Professional level. Should you choose to progress on a customer service career path, you may be eligible for further professional membership including management.

The primary role of the Apprentice Customer Experience Advisor is to be responsible for building positive relationships with customers, communicating effectively with them, and providing excellent service to potential, new and existing customers. You will also identify opportunities for improving the customer experience while studying for your apprenticeship.

**What does the job involve?**
- Creating new accounts on customer database.
- Resolving customer queries and complaints in a professional and courteous manner
- Identifying areas for improving the customer experience and implementing routines and processes with support from the management team
- Inputting customer orders
- Administrative duties such as updating customer accounts and producing delivery notes, credit notes and invoices

**Key Skills / Experience**
- GCSE English and Maths or equivalent (A*- C/9-4)
- A self-starter with an ambition to progress
- Clear communication skills, both written and verbal
- Confidence with IT and computer packages
- Attention to detail and high level of accuracy and care
- An ability to work in a fast-paced environment
- Confidence to work both individually and as part of a team

**Working hours**
- 5 shifts out of 7 between the hours 08:00 - 18.00.
- 2 shift patterns on a weekly rota basis - Week 1: 08:00 - 17:00, Week 2: 09:00 - 18:00

**About Us**

Watts Farms is a third-generation family-run farming business, established in 1952. Growers, Packers and Distributors of fresh produce supplying large retailers as well as the hospitability industry across Kent, London, and surrounding areas. We also offer a Home Delivery service, offering freshly picked fruit and vegetables from our own farms as well as a full range of grocery, dairy, alcohol, and pantry goods. We pride ourselves on quality

**What we can offer you**
- Payment reward for Friend Referrals
- 20% staff discount on our online shop - shop.wattsfarms.co.uk
- 31 days holiday (inclusive of bank holidays)
- Long Service Awards
- Development & Training Opportunities
- Onsite canteen area offering refreshments

If you have the requirements listed to become our **Apprentice Customer Service Advisor**, please click ‘apply’ today. We’d love to hear from you

We are an equal opportunity employer. All applicants will be considered for employment.

Please note: Employment checks will include Drugs & Alcohol test

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