Export Customer Service Coordinator

4 months ago

Cardiff, United Kingdom Huntleigh Healthcare Full time

**Position: Export Customer Services Coordinator**

**Location**:Cardiff,(A member of the Arjo family)

**Job Type**: Permanent

Shift Pattern: Monday to Friday, 37 hours per week

Huntleigh A leading designer, manufacturer and global distributor of high performance medical equipment. Offering exciting opportunities along the entire value chain from product development and clinical services to production, sales and marketing. We see the positive difference our work makes every day - for clinicians and their patients by providing quality, innovative and efficient solutions to the healthcare sectors. If you want to be part of making a difference enquire today about a career at Huntleigh.

**Job Purpose**:
For the direct supervision of a specific group of countries as agreed by management.

This would include actioning the Sales Order Processing for our Export Distributors and customers (and UK business when required).

**Key Duties and Responsibilities**:
1.To support our Distributor network and ensure that export orders are processed speedily and accurately through the SOP system including Service repairs / returns. 2.Contact Distributors/customers with outstanding monies to obtain payments.
3.To provide sales information upon request to local management.
4.To liaise regularly with Production Supervisors on availability of product.
5.To work closely with Despatch Department to ensure goods are despatched accurately to the end user.
6.To prepare all Export documentation in accordance with the Customer/ ICC/ Embassy requirements.
7.To manage and select appropriate carriers to ensure effective use of budgeted expenditure and in accordance with our distributor and customer requirements.
8.To provide quotations/proformas to end users/overseas distributors in a professional format which is accurately recorded.
9.To action departmental administration effectively and accurately e.g. filing, record keeping, quotations, letters.
10.To maintain the complaints procedure as outlined in the Quality Procedures manual.
11.To reply/action all incoming sales enquiries received via website.
12.Action all incoming sales enquiries received via website.
13.Adhering to the current Aviation Regulations standards requirements with regards to security
14.Reception/switchboard cover as required.
Any other tasks as required by Management

**Quality System Duties and Responsibilities**:

- Build Quality into all aspects of their work by maintaining compliance to all quality requirements.

**Knowledge/Skills/Experience**:
1.Good general education.
2.Good knowledge of Word packages and competent keyboard skills
3.General knowledge of export procedures for Europe 4.German language would be an advantage

**Personal Qualities**:

- Good communication skills essential
- Excellent telephone manner
- Must have excellent attention to detail -Knowledge of the division products and processes is desirable
- Ability to work within a team

**Supervision/Management of Others**:
Not applicable

**Internal and External Contacts**:
Any internal department within the company.
All external customers and distributors.

**What we will offer in return**

You will support our vision that great healthcare is always a collective first. In return, we recognize and value our global employees. You will have our full support, training and opportunities for professional development, along with competitive package.

**Why diversity matters to us**

At Huntleigh Healthcare, we believe in the power of diversity. We strongly encourage applicants from all parts of society, which means building a more diverse, equitable, inclusive and engaging environment - not only in the workplace, but also within the communities that we serve, work in and live in. We achieve this through a culture and mindset that values the uniqueness of all our people.

**Where you make a difference**

To us it matters not only what we do, but also how we do it. There are four components of our culture:
**Diversity & Inclusion****:

- **we view diversity as a driver of innovation & a catalyst for our global growth

**Winning as a team****:

- **where members of our team are empowered to make decisions at the right level

**Leadership style****:

- **being visible, connecting with others and leading by example

**Our core values****:

- **Passion, Collaboration, Openness, Ownership & Excellence

**Salary**: £22,000.00-£24,000.00 per year

**Benefits**:

- Canteen
- Company pension
- Cycle to work scheme
- Health & wellbeing programme
- On-site parking

Schedule:

- Monday to Friday

Work Location: In person

Reference ID: Export Customer Service Coordinator

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