Head of Operations

2 weeks ago

Newcastle upon Tyne, United Kingdom Blacks Blinds & Shutters Full time

Job Purpose: Forming part of the Senior Management Team, the Head of Operations will be the go-to person to drive operational efficiency, championing a collaborative, inclusive and positive culture. You will be accountable for the entirety of our production site, including all KPI’s and costs.

Within the role, you will be responsible for three key cost centres for the business: Production (including Warehouse), Health & Safety and Maintenance.

**Duties and responsibilities include but are not limited to**:

- Lead on all operational matters.
- As part of the Senior Management Team, help shape the future of Operations, supporting strategy creation at both a tactical and strategic level.
- Ensure the maintenance, development and overall day-to-day running of the business sites is accomplished to a high standard.
- Drive the performance of the departments focusing on service levels, quality, consistency, and cost of goods sold.
- Line manage, mentor, and coach the Production, Maintenance and Health, Safety & Facilities Managers
- Ensure all departments are adequately resourced, using capacity plans & scheduling to ensure we are successfully meeting Customer demand.
- Be accountable for the budgeting and P&L of each business area falling under your responsibility.
- Maximise profits without compromising production standards, ensuring that returns and re-made items is kept to a minimum.
- Ensure product delivery exceeds customer expectations and delivers excellence, working closely with the relevant stakeholders where required.
- Be accountable for overall agency labour spend, ensuring a reasonable time-to-hire process is in place.
- Work with finance department to implement a robust asset management system is in place, backed up by effective use of available systems.
- Report on key performance indicators, creating the right measurements to demonstrate success and drive operational excellence.
- Manage and take responsibility for the financial performance of all Operations departments.

**Essential Requirements for the role**:

- Right to work in the United Kingdom
- Over 5 years Operational management experience within a challenging environment is essential, preferably within a Manufacturing environment.
- Over 3 years’ experience of leading a senior operational team desirable
- Strong Computer Literacy
- Excellent Written and oral communication skills
- Working knowledge of manufacturing processes and procedures
- Comprehensive understanding of H&S and Employee Relations regulations

**Job Types**: Full-time, Permanent

**Salary**: £51,000.00-£55,000.00 per year

**Benefits**:

- Flexitime
- Work from home

Flexible Language Requirement:

- English not required

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Commission pay

Ability to commute/relocate:

- Newcastle upon Tyne, Tyne and Wear: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Blinds Operations: 3 years (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: One location

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