Head of Operations

2 weeks ago

Newcastle upon Tyne, United Kingdom Newcastle University Full time

**Salary**: £45,585 to £48,350 with progression to £54,395 per annum

Newcastle University is a great place to work, with excellent benefits. We have a generous holiday package; plus the opportunity to buy more, great pension schemes and a number of health and wellbeing initiatives to support you.

**Closing Date**: 26 May 2024

Newcastle University (NU) Advancement is the driving force behind fundraising and alumni and supporter engagement across the University.

Our work transforms lives, inspires ground-breaking research and creates opportunities and communities that have a profound impact across the University, the city, the region and beyond. The guiding mission for all our fundraising activity is to create a spirit of philanthropy across the University and its community of 30,000 students, 6,000 staff, and 250,000 alumni. Our ‘Campaign for Newcastle’ is an ambitious multi-year campaign to substantially increase the visibility and scale of philanthropy and engagement across all areas of the University’s activity.

As a member of Advancement’s Senior Management Team, and reporting to the Director of Advancement, you p rovide management-level leadership in systems, operations and technology for the University’s fundraising and alumni relations team (NU Advancement). You will be responsible for supporting the NU Advancement team with the systems needed to work with a global community of over 270,000 alumni and supporters.

The Team’s work includes mass market and personalised communications, running fundraising appeals, managing volunteers, holding online and in-person events and maintaining a network of relationships with high-net-worth individuals and organisations with an interest in supporting Newcastle University.

Working alongside a team of c. 30 colleagues, we are looking for someone who can lead on systems and operations across the full range of fundraising and alumni relations activity. You will also be responsible for developing new ways to achieve greater efficiency and impact through digital transformation for alumni and supporter engagement.

We are committed to the professional career development and you will benefit from a range of excellent development opportunities including internal and external training, active participation in specialist networking groups and opportunities to gain experience in other areas of Advancement and University professional services.

Key Accountabilities
- Take an active lead in the management of the NUA internal and external governance structure, this includes legal requirements for donation and personal data management.
- Provide strategic management for Newcastle University’s technology requirements including the alumni and supporter engagement CRM (currently Blackbaud Raisers Edge) working with the Database Manager on future Advancement requirements, platforms and suppliers.
- Deliver a data analytics and reporting structure for both internal and external stakeholders.
- Develop, implement and manage the Annual Delivery Plan for Advancement Operations. This will include recruiting and managing the Advancement Operations Team, leading on financial and budget planning, ensuring all that all expenditure is within limits, achieves a strong return on investment and delivers maximum value for money.
- Lead on NU Advancement’s Data Protection framework, ensuring that appropriate systems are in place for identifying, retrieving, and storing information, and that retention policies aligned with UK-GDPR are in place.
- Lead on the development of the Department’s prospect identification and research strategy in order to ensure an effective pipeline of donor prospects based on UK-GDPR compliant research and data analytics. This will include identification of prospects at all levels from regular giving to major gift philanthropy.
- Collaborate with the Head of Philanthropy to deliver the University’s donation acceptance and donor due diligence framework on behalf of the Director of Advancement, Faulty Executive Boards, University Executive Board and University Council.
- Develop a programme of competitor and sector trend analysis to inform strategic development of the work of NU Advancement, including the annual benchmarking return for the Insights survey of Philanthropy in Higher Education.
- Manage the procurement, contract management and review processes required for IT systems required by NU Advancement. Proactively providing guidance on developments in the field of Advancement Operations.

The Person (Essential)
Knowledge, Skills and Experience
- Experience of managing a team including recruitment and induction, effective delegation, developing training opportunities, supervision and performance review and supporting team members to achieve their longer-term career goals
- Management level experience of developing, implementing, and evaluating strategies and operational plans
- Experience of data management and other forms of system managem

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