Decision Making and Appeals ao Roles

3 weeks ago

Leeds, United Kingdom Department for Work and Pensions Full time

**Details**:
**Reference number**:

- 287552**Salary**:

- £22,845 - £22,845- National AO pay scale applies.**Job grade**:

- Administrative Officer**Contract type**:

- Permanent**Business area**:

- DWP - Policy Group**Type of role**:

- Administration / Corporate Support**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 3Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Quarry House, Leeds, LS2 7UA only. No other locations will be considered.About the job

**Job summary**:
Decision Making and Appeals (DMA) is a specialist unit which manages all DWP appeals to Upper Tribunal Judges and the higher courts. We are also responsible for legal guidance published in the Decision Makers Guide (DMG) and Advice for Decision Making (ADM). Further support is provided by way of a complex case guidance service for front line decision makers.

Supporting welfare delivery is another significant area of the unit’s work. In advance of drafting legal guidance, this involves scrutinising ministerial submissions, instructions to lawyers and draft regulations to ensure that they are accurate, correctly reflect case law and reflect policy intent.

The DMA is a Directorate within Policy Group and has over 60 staff based in Quarry House, Leeds. The role involves working collaboratively as part of a close team to provide administrative support to DMA business ensuring service delivery standards are met by demonstrating excellent communication and prioritising skills.

**Job description**:
Duties include maintaining targets by ensuring appeal work is registered accurately on e-case and passed to relevant DMA colleagues or handed off to relevant stakeholders within set timescales. This is achieved by:

- Actively follow up on appeal cases, consulting relevant internal and external colleagues as necessary.
- Ensure Oral Hearing diary is monitored to check that all necessary action has been taken in advance of the oral hearing date. Liaising with Legal Services as required.
- Maintain clerical and electronic records accurately.
- Proactively address and resolve colleague and stakeholder issues helpfully, promptly and accurately.
- Provide support to Publications work.
- Undertake ad-hoc stationery/stockholder duties.

**People development activities**:
Participation in regular performance discussions with your line manager to develop skills and behaviours, and actively engage in development to understand the wider work of the unit through time spent in technical teams publication activities and shadowing Authors.

**Person specification**:

- Strong verbal and written skills
- Good organisation skills
- An eye for accuracy
- Confidence using various Microsoft Products including Outlook, Word and Excel

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Managing a Quality Service
- Working Together
- Communicating and Influencing
- Delivering at Pace
- Managing a Quality Service
- Working Together

**Benefits**:

- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%

**Additional Location Information**:
Please be aware these roles can only be worked in the UK and not overseas and your office base must be the following Policy Group Hub:

- Quarry House, Leeds, LS2 7UA

This role is largely office based with minimum hybrid work due to its nature. Appeal files from HMCTS must be filed and stored securely within the unit.

The Department is committed to promoting flexible ways of working, whilst enabling the business to operate at maximum efficiency.

Certain job roles may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business need, but personal circumstances and other relevant circumstances will also be considered. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post.

The corporate hub location will be the designated place of work and any remote or home working arrangement does not constitute a change to your designated place of work or contractual Terms and Conditions.

Things you need to know

**Selection process details**:

- This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.You will know within a few minutes if you have been successful at test stage.

You will then be invited to provide a CV Career History. We will use this for background and context. It will not be score

  • Credit Decisioning Architect

    2 weeks ago

    Leeds, United Kingdom Fuel Recruitment Limited Full time

    Our consultancy client are currently looking for an experienced Credit Decisioning Architect to work on a major programme of work for one of their major banking clients. They are looking for someone to lead the definition of their cross product decisioning platform which covers mortgages, unsecured loans, overdrafts and credit cards for clients globally. A...

  • Credit Decisioning Architect

    7 days ago

    Leeds, United Kingdom Fuel Recruitment Limited Full time

    Our consultancy client is currently seeking an experienced Credit Decisioning Architect to work on a major program for one of their banking clients. The role involves leading the definition of a cross-product decisioning platform that encompasses mortgages, unsecured loans, overdrafts, and credit cards globally. The key focus is on defining the target...

  • Senior Analyst

    2 days ago

    Leeds, United Kingdom TransUnion Full time

    TransUnion is a major credit reference agency, and we offer specialist services in fraud, identity and risk management, automated decisioning and demographics. We support organisations across a variety of sectors including finance, retail, telecommunications, utilities, gaming, government and insurance.Working withing Decision Services to ensure the delivery...

  • Senior Analyst

    1 day ago

    Leeds, United Kingdom TransUnion Full time

    TransUnion is a major credit reference agency, and we offer specialist services in fraud, identity and risk management, automated decisioning and demographics. We support organisations across a variety of sectors including finance, retail, telecommunications, utilities, gaming, government and insurance.Working withing Decision Services to ensure the delivery...

  • Senior Analyst

    1 day ago

    Leeds, United Kingdom TransUnion Full time

    TransUnion is a major credit reference agency, and we offer specialist services in fraud, identity and risk management, automated decisioning and demographics. We support organisations across a variety of sectors including finance, retail, telecommunications, utilities, gaming, government and insurance. Working withing Decision Services to ensure the...

  • Senior Analyst

    1 day ago

    Leeds, United Kingdom TransUnion Full time

    TransUnion is a major credit reference agency, and we offer specialist services in fraud, identity and risk management, automated decisioning and demographics. We support organisations across a variety of sectors including finance, retail, telecommunications, utilities, gaming, government and insurance.Working withing Decision Services to ensure the delivery...

  • Senior Analyst

    8 hours ago

    Leeds, United Kingdom TransUnion Full time

    Job Description TransUnion is a major credit reference agency, and we offer specialist services in fraud, identity and risk management, automated decisioning and demographics. We support organisations across a variety of sectors including finance, retail, telecommunications, utilities, gaming, government and insurance. Working withing Decision Services to...

  • Decisioning Systems Developer

    1 day ago

    Leeds, United Kingdom TransUnion Full time

    Decisioning Systems Developer - Senior Analyst page is loaded Decisioning Systems Developer - Senior Analyst Apply locations Leeds, United Kingdom time type Full time posted on Posted 10 Days Ago job requisition id 19029146 TransUnion's Job Applicant Privacy Notice What We'll Bring: TransUnion is a major credit reference agency, and we offer specialist...

  • Decisioning Systems Developer

    2 weeks ago

    Leeds, United Kingdom TransUnion LLC Full time

    What We'll Bring: TransUnion is a major credit reference agency, and we offer specialist services in fraud, identity and risk management, automated decisioning and demographics. We support organisations across a variety of sectors including finance, retail, telecommunications, utilities, gaming, government and insurance. What You'll Bring: Working...

  • Decisioning Systems Developer

    3 weeks ago

    Leeds, United Kingdom TransUnion Full time

    Decisioning Systems Developer - Lead Analyst page is loaded Decisioning Systems Developer - Lead Analyst Solicitar locations Leeds, United Kingdom time type Full time posted on Publicado hace 7 días job requisition id 19029146 TransUnion's Job Applicant Privacy Notice Lo que traeremos: TransUnion is a major credit reference agency, and we offer...

  • Caseworker

    4 weeks ago

    Leeds, United Kingdom Legal Aid Agency Full time

    **Details**: **Reference number**: - 289075**Salary**: - £21,775**Job grade**: - Administrative Officer- AO**Contract type**: - Permanent**Type of role**: - Operational Delivery**Working pattern**: - Flexible working, Full-time, Job share, Part-time**Number of jobs available**: - 5Contents Location About the job **Benefits**: Things you need to...

  • Regional HR Advisor

    7 days ago

    Leeds, United Kingdom Counter Terrorism Policing Full time

    **Location: Leeds** **Salary range: £34,287 - £36,171 (pro rata) per annum** **Contract type** - Part Time (14 hours 48 minutes per week, working Thursday and Friday) **Grade/Band/Scale/Rank** - SO2 **Information About The Role** Are you a qualified HR Professional looking for a new challenge and further development? We have a rare and exciting...

  • E-commerce Executive

    4 weeks ago

    Leeds, United Kingdom The Geeky Peeps Ltd. Full time

    We are working with an amazing client in the retail industry whom are actively recruiting for an Ecommerce Executive and an Ecommerce Customer Service Executive. The most important experience requirement for both roles is previous exposure and a good working knowledge of the Amazon Seller Central platform. **What you'll be doing as an Ecommerce Customer...

  • Amazon Seller Customer Service Specialist

    4 weeks ago

    Leeds, United Kingdom The Geeky Peeps Ltd. Full time

    We are working with an amazing client in the retail industry whom are actively recruiting for an Ecommerce Executive and an Ecommerce Customer Service Executive. The most important experience requirement for both roles is previous exposure and a good working knowledge of the Amazon Seller Central platform. **What you'll be doing as an Ecommerce Customer...

  • Tribunal Caseworker/legal Officer Employment

    4 weeks ago

    Leeds, United Kingdom Ministry of Justice Full time

    Salary 1 - £32,827 - £35,678 Number of jobs available 1 - 1 Detail of reserve list 1 - 12 Months Region 1 - North East City/Town 1 - Leeds Building/Site 1 - LEEDS EMPLOYMENT TRIBUNAL LEEDS, LS1 5ES Grade 1 - HEO Organisation Grade for MoJ 1 - HEO Post Type 1 - Permanent Working Pattern 1 - Full Time Role Type 1 - Legal Services Job description...

  • Developer - Fully Remote

    3 weeks ago

    Leeds, United Kingdom Focus 5 Recruitment Full time

    This role will have a specific slant on our customer facing eCommerce platform, utilising CMS systems including Sanity and Shopify 2.The successful applicant will be responsible for creating appealing visual content on our fully responsive website. This role would suit someone with CMS experience, a passion for Web Design, a creative mindset. You’ll work...

  • Customer Success Representative

    4 weeks ago

    Leeds, United Kingdom Aon Full time

    **Responsibilities**Customer Success Representative** Do you want to work with some of the world’s best insurance brands and provide customers a range of market-leading digital tools, backed by truly superb service and tailored advice? Does a fast paced, growing business environment appeal to you? This is a hybrid role with the flexibility to work from...

  • Administrator

    4 weeks ago

    Leeds, United Kingdom Aon Full time

    **Responsibilities**Client Success Representative (Insurance Administrator)** Do you want to work with some of the world’s best insurance brands and provide customers a range of market-leading digital tools, backed by truly superb service and tailored advice? Does a fast paced, growing business environment appeal to you? This is a hybrid role with the...

  • Court Associate

    7 days ago

    Leeds, United Kingdom HM Courts and Tribunals Service Full time

    **Details**: **Reference number**: - 276826**Salary**: - £25,827 - £27,170**Job grade**: - Executive Officer- EO**Contract type**: - Permanent**Type of role**: - Operational Delivery**Working pattern**: - Flexible working, Full-time, Job share, Part-time**Number of jobs available**: - 5Contents Location About the job **Benefits**: Things you need...

  • Transformation Roles

    4 weeks ago

    Leeds, United Kingdom Leeds City Council Full time

    Project Lead - PO4 Project Officer - PO2 Project Support Officer - SO2 As a project management professional, you thrive on driving forward ambitious change programmes to transform organisational efficiency and service delivery. It’s not about change for change’s sake; you’re fully focused on improving service quality by bringing people with you....