Customer Order Administrator

2 weeks ago


Stonehouse, United Kingdom Anderson Recruitment Full time

Our fantastic client based in Stonehouse are currently recruiting for a Customer Order Administrator to join their small but friendly team on a permanent basis.

**Responsibilities/Duties;**
- Taking and processing orders
- Acknowledge receipt of orders.
- Accurately add measure up and all details on order.
- Check credit with credit controller as necessary.
- Write out worksheet clearly and accurately.
- Ensure urgent orders are immediately in the workshop so they go out on time
- File worksheets once the order is despatched.
- Service sample requests for customers.
- Booking freight for orders through the appropriate provider.
- Dealing with transport issues. Logging transport issues that are the fault of the provider.
- Proactively keeping an eye on stock levels and positions, working with colleagues to ensure appropriate stock levels are maintained.
- Inform colleagues of any future orders that might need production of materials or stocks of colours that are low.
- Following through any delivery problems until the goods are with our customer.
- Orders to be invoiced on despatch filing etc.
- Previous experience within order processing or logistics is desirable.
- Previous telephone-based customer service experience is essential.
- Ability to communicate effectively with other members of the team to provide excellent customer service.
- Be a friendly, professional, and efficient individual with an excellent telephone manner
- Ability to work under pressure and have a helpful and proactive attitude is a must

**Hours-** Monday to Friday-8.30am-5.30pm

**Salary-** Up to £26,000 + 23 days holiday. Salary review after successful completion of probation.



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