Customer Order Administrator

1 week ago


Stonehouse, Plymouth, United Kingdom ESS Employment Ltd Full time



LOCATION:
Stonehouse




HOURS:
Monday to Friday (40 hours per week)




START DATE:
Immediate




PAY:
£20,000pa - £26,000pa


PERMANENT JOB

Job:
Customer Order Administrator


My fantastic client based in Stonehouse are currently recruiting for an Customer Order Administrator to join their small but friendly team on a permanent basis.


Responsibilities:

Taking and processing orders

  • Acknowledge receipt of orders.
  • Accurately add measure up and all details on order.
  • Check credit with credit controller as necessary.
  • Write out worksheet clearly and accurately.
  • Ensure urgent orders are immediately in the workshop so they go out on time
  • File worksheets once the order is despatched.
  • Service sample requests for customers.
  • Booking freight for orders through the appropriate provider.
  • Dealing with transport issues. Logging transport issues that are the fault of the provider.
  • Proactively keeping an eye on stock levels and positions, working with colleagues to ensure appropriate stock levels are maintained.
  • Inform colleagues of any future orders that might need production of materials or stocks of colours that are low.
  • Following through any delivery problems until the goods are with our customer.
  • Orders to be invoiced on despatch filing etc.

Requirements:

  • Previous experience within order processing or logistics is desirable.
  • Previous telephonebased customer service experience is essential
  • Ability to communicate effectively with other members of the team to provide excellent customer service
  • Be a friendly, professional and efficient individual with an excellent telephone manner
  • Ability to work under pressure and have a helpful and proactive attitude is a must

Rewards:

  • Free Parking
  • Contributory Pension after qualifying period
  • ESS Discount Outlet Package with amazing savings on shopping, travelling, and dining out.


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