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Customer Service Administrator

3 months ago

Stonehouse, United Kingdom First Base Full time
Customer Services Administrator

The company is looking for a detail-oriented Customer Services Administrator to join their team in Stonehouse. If you are someone who enjoys managing breakdowns and service visits, building strong relationships with customers, and maintaining accurate records, this might be the perfect opportunity for you. Here's what you will be doing:

Key Responsibilities:

  • Manage breakdowns and planned service visits from start to finish
  • Build and maintain good working relationships with customers
  • Ensure the systems are fully updated including SAP and Outlook calendars
  • Complete all required administration tasks on SAP
  • Maintain professional and timely communication with other departments within the company.
  • Accurately prepare business reports to a very high level
  • Support to the Managing Director and the Commercial and Technical Support Teams as required.
  • Any other ad-hoc duties that may be required.

Key Skills:

  • Excellent IT skills including MS office
  • Customer focused with great attention to detail and accuracy.
  • Ability to prioritise workload and work in a pressurised environment.
  • Confident and enthusiastic communicator with excellent customer interaction skills (via telephone and email).
  • Excellent problem-solving skills.
  • Adaptable and ability to work on own initiative.