Travel Retail

3 months ago

Manchester, United Kingdom The Estée Lauder Companies Full time

**KEY RESPONSIBILITIES AND STANDARDS**
- **SELL THE TOM FORD BEAUTY BRAND**
- Achieve required retail sales targets; daily, weekly, monthly as set by the Company.
- With expert knowledge strengthen customer loyalty and maximise new launches and events through targeted customer communication.
- **GIVE EXCELLENT CUSTOMER SERVICE**
- Give prompt, polite and efficient service at all times.
- Adhere to the TOM FORD BEAUTY service standards at all times.
- Communicate and demonstrate product expertise with every customer.
- **PERSONAL GROOMING**
- Maintain high standard of personal grooming as required by TOM FORD BEAUTY.
- Wear the TOM FORD BEAUTY uniform and maintain the uniform clean, professional condition.
- A Bold TOM FORD BEAUTY look is to be worn.
- Wear only TOM FORD BEAUTY products during working hours unless otherwise specified.
- Male Specialists to adhere to Tom Ford Beauty Male Grooming guidelines.
- **WORK EFFECTIVELY AS PART OF A TEAM**
- Help colleagues and promote team efficiency by being flexible and taking on tasks as required.
- Communicate information to the Account Coordinator and colleagues as needed.
- Maintain high standards of time-keeping on the counter to ensure team efficiency.
- **MAINTAIN HOUSEKEEPING STANDARDS**
- Clean counters, tester stands and displays regularly to maintain TOM FORD BEAUTY brand image.
- Merchandise the counter according to brand guidelines.
- Adhere to brand hygiene standards and correct utilisation of all selling/demonstration tools and take action to ensure the counter complies with these.
- **COMPLETE ADMINISTRATION**
- Complete all administration accurately, legibly and on time - including personal retail sales reporting and any other specific administration that is required by the AC.

7. **CARRY OUT OTHER TASKS**
- Carry out any other duties as may be required to support the Counter/Business Manager, the Account Co-ordinator and/or the Company from time to time.

**Qualifications**
- Previous retail industry/guest services experience is desirable (preferably within beauty)
- All applicants must be able to demonstrate the ability to provide inspirational, authentic and personalized customer service
- Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment
- Previous experience with retail point-of-sale software is desirable
- Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview

**Job**: Retail - Store

**Primary Location**: GB-ENG-Manchester

**Job Type**: Standard

**Schedule**: Full-time

**Shift**: Variable

**Job Number**: 246211

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