Destination Service Assistant

4 weeks ago


Ipswich, United Kingdom Fred. Olsen Full time

**Category**:

- Hotel**Vacancy Type**:

- Fixed TermFull Time**Salary**:
**Closing Date**:

- Mon, May 8, 2023**Location**:

- Ship BasedWelcome to The Olsen Way.

In recent years, we have seen a new era emerging in cruising.

There is a trend for everything to get bigger and busier, and for a cruise to be seen as an alternative to a large luxury resort, with a limitless flurry of activity.

But this is not for us.

We believe there is another way to cruise. A way that is based on five generations of seafaring.

Where cabins are called cabins and ships look like ships.

Where the journey is as important as the destination.

In our world, smaller is better, and we believe in keeping the experience on board uncrowded, warm and civilised - treating passengers as guests, like the family run business we are.

It would be easy to follow the trends and go with the crowds. But we never will.

Fred. Olsen Cruise Lines is a family run company, well known for our quality cruises and the ‘personal’ touch we offer our guests.

The Destination Service Assistant works within a busy tours office and has overall responsibility for the smooth running of shore excursions, responsible for on-board sales with the goal of maximising the destination experience for guests.

Daily duties include:

- Assisting with the set-up of experiences in all onboard systems.
- Responsible for attending port presentations with a view of being on hand to answer any destination related queries.
- Assisting with handling any destination related guest complaints or supplier issues, with the aim of resolving as soon as possible whilst guests are onboard.
- Responsible for establishing relationships with local tourism boards and other destination partners to further enhance the Destination experience teams knowledge of a destination (both from a tour and independent perspective)
- Responsible for ensuring destination experiences are understood and communicated to guests to both raise awareness of what the destination offers but also to boost tour sales

We are looking for individuals that possess the following essential skills and qualities:

- Persuasive yet friendly sales technique gained through experience within a sales role;
- At least 1 years Customer service Experience working within busy departments;
- Ship-board experience, ideally served on a cruise ship;
- Ambitious, hardworking and results driven work ethic, with a focus on excellent customer service;
- Enthusiastic about travel and keen to learn with a good knowledge of geography;
- Commercial awareness and used to working towards challenging objectives and to deadlines;
- Engaging public speaking manner when presenting to large groups;
- Travel and Tourism qualifications preferable;
- STCW Basic Safety Training is required.

This is an exciting opportunity to work on board our cruise ships, travelling to worldwide destinations whilst enhancing our guests' holiday experience. This is your chance to give our guests the experience of a lifetime



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