Customer Service Representative

3 months ago


Portlethen, United Kingdom Thorpe Molloy McCulloch Recruitment Full time

**Customer Service Representative - VR/28046**:
**Status**: Temporary

**Location**: Portlethen, Aberdeenshire

**Ref**: VR/28046 S

**Rate**: Available Upon Request

TMM Recruitment is supporting our client within the energy sector with the appointment of a Customer Service Representative. Initially for a period of 3 months, this position is very likely to go permanent. In your role, you’ll be responsible for receiving, reviewing and responding to customer requests for spares quotations/enquiries within a timely manner and according to departmental KPIs.

**Main Duties and Responsibilities**
- Ensuring that customer requirements are processed including consideration to applicable customs regulations.
- Processing customer order entries and keeping the customer informed of their order progress.
- Maintaining customer quotes, sales orders, and communication within the database.
- On time delivery, interacting with internal departments to ensure the customer promise dates/demands are met.
- Liaising with customers, whilst interacting with various divisions such as Purchasing and QA to resolve amongst others, delays, technical issues relating to Spares.
- Market pricing/trend awareness and advising the Spares Manager of pricing discrepancies accordingly.
- Working with the Management to attend to and document customer complaints and ensuring issues are resolved in a timely manner.
- Preparing monthly customer sales reports as arranged.
- Interacting with Capital Sales Department to identify and follow up on Spares orders as required.
- Participating in the rotational on-call system.
- Carrying out other duties as and when business requirements dictate as may be reasonably expected by Line Manager.

**Skills and Experience Required**
- Experience in a similar role within the oil and gas industry.
- Computer literacy.
- Working knowledge of ERP systems.

TMM Recruitment INDSCC



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