Service Coordinator

5 months ago

Portlethen, United Kingdom Richard Irvin FM Limited Full time

**_Powered by our people_**

Our team of engineers, operations staff, project managers and compliance specialists are trained to start with our clients’ individual needs and work outwards from there. Our experts have extensive experience of advising and leading FM contracts and projects in both the public and private sectors and across industries. Our team is based throughout the UK - meaning you’re never too far from the help you need.

**Underpinned by our values**:
Our values guide our behaviour and challenge who we are.
- Safety - Safety first. We want all our employees and business partners to come to work safe and go home safe, every day.
- Integrity - to be honest and ethical in everything we do.
- Excellence - to have pride in the job we do and to delight our customers.
- Responsibility - to take our job seriously, to be accountable and reliable.
- Collaboration - to be valued in our teams, to communicate effectively, to trust and be trusted.
- **Richard Irvin FM Limited is an equal opportunities employer and ensures that no job applicant or employee receives less favourable treatment on the grounds of sex, marital status, race, colour, nationality, ethnic origin, age, disability, sexual orientation or religious belief or is disadvantaged by conditions or requirements which have a disproportionately adverse effect on his/her racial group or sex, which cannot be shown to be justified. Selection criteria and procedures are intended to ensure that individuals are selected, promoted and treated on the basis of their relevant merits and abilities. All information provided by applicants will be treated as confidential._

**Position**:
Richard Irvin FM Ltd. are seeking an experienced Service Coordinator to support our Mobile Services Division in the Aberdeen area.

This role assists the Operations Managers in the day-to-day co-ordination and management of the business’ operational maintenance activities.

Successful applicants are eligible for a Joining Bonus of £500 in their first months' salary

**Main Responsibilities**:

- Log client requests and create cases, monitor, control and manage these works to ensure these works are planned in daily using the service planner on a daily basis.
- Using PPM planner to create scheduled service visits for our own Engineers and sub-contractors to meet customer expectations and company objectives.
- Appropriate notification of planned appointments to customers/clients as per maintenance schedule/contract requirements
- Communication and issue of work orders to field based engineers either via our electronic job issue system or telephone as required
- Liaise between customer and operations management to ensure smooth operational delivery
- Co-ordinate and manage tasks to ensure maintenance delivery within allotted budget and timescales
- To create purchase orders for materials required for works from Engineers and to order materials from suppliers in advance of works being carried out.
- Progress any Tablet faults with the IT support facility reporting any issues experienced.
- Make sure compliance is maintained with company policies, procedures, processes and standards
- Timely progressing of cases through to work complete status including scanning documents as required
- Identify problems in specific jobs / cases and resolve them quickly and in a timely manner
- Follow standard operating procedures for efficient business operations
- Maintain clear and accurate operational documents for all work undertaken
- Timely provision of all documentation upon work completion as per maintenance schedule/contract requirements
- Accurate and timely data input from job reports as required via office systems
- Liaison with operational management regarding daily workload planning and management
- Build relationships with client representatives and represent Richard Irvin in a professional and positive manner at all times
- Electronic data management and filing of job records and other documentation as required
- Undertake specific project duties as required by the Operations Manager and Business Unit Leader

**Requirements**:
**Key Requirements**
- Good working knowledge of computer packages; Word, Excel and Outlook
- Excellent telephone skills and manner
- Effective communication skills both oral and written
- Experience working within a multi discipline office environment
- Experience working independently, on own initiative, and as part of a team
- Ability to organize own workload, respond quickly to changing priorities, often under pressure
- Ensure work is of the highest standard and that deadlines are met
- Demonstrate excellent organizational, multi-tasking and time management skills
- Excellent attention to detail and accuracy
- Ability to develop effective working relationships with peers, line managers and with external customers and clients

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