Complaints Handler

2 weeks ago

Cardiff, United Kingdom St David Recruitment Services Ltd Full time

**Complaints Handler**

**Cardiff**

**£12.82 per hour**

**37.5 hrs per week**

**TEM1011**

Our client in Cardiff is looking for an experienced Complaints Handler to join their busy team in Cardiff City Centre.

**Essential**
- At least 1 year of regulated finance experience
- Customer advocate with the ability to provide consistent resolutions.
- Previous experience of dealing with complaints in a busy, customer focused financial services environment.
- Proven ability to analyse data, recommending and implementing changes to enhance the customer experience.
- Demonstrates ownership and accountability for issues with a high attention to detail.
- An excellent work ethic with a real passion to drive improvement and a proven ability to enhance customer satisfaction levels.
- Strong communication skills.
- Self-motivated, able to operate independently.

**Desirable**
- A good understanding of underwriting experience.

**Responsibilities**
- Acknowledge receipt of, set and manage customer expectations for all Loan and Credit Card complaints whilst remaining focused on quality at all times.
- A calm manner and sensible approach.
- You should be proactive, able to work on your own initiative, juggle competing demands and problem solve seeking first time resolution whilst effectively managing own workload.
- Write comprehensive response letters.
- Record all complaints onto a database that can be analysed to provide trend information.
- Analyse complaints data, understand root cause and to provide suggestions regarding service improvement.
- Ability to constructively feedback development points to other business functions to drive customer satisfaction and resolution whilst adhering to regulatory and company guidelines.
- Respond to FOS queries on complaint cases.
- Undertake any other reasonable tasks as requested by the management.

If this Complaints Handler is of interest, please send your CV to us today.

INDTEMP

**Job Types**: Full-time, Temporary contract

**Salary**: £12.82 per hour

**Benefits**:

- Company events
- Company pension
- Gym membership

Schedule:

- Monday to Friday

Work authorisation:

- United Kingdom (required)

Work Location: In person

Reference ID: TEM1011

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