Aftersales Specialist

**Job Title**:Aftersales Specialist

**Reporting to**: Workshop Manager

**Department**:Aftersales

Join our expanding Car Supermarket team as a meticulous and commercially-focused Aftersales Specialist. We stock over 400 pre-owned vehicles with ambitions to have an inventory of 1,000 cars by 2024. If you're detail-oriented, financially savvy, and skilled in customer relations, this position offers a competitive package and the opportunity for career progression.

**Responsibilities**:

- Handle and neutralise customer complaints across all channels, ensuring the best interests of the company are maintained.
- Efficiently manage a high volume of inbound and outbound calls daily.
- Professionally greet customers, ensuring a consistent and approachable presence.
- Book vehicles for repairs, informing customers about repair durations, and always sourcing the most cost-effective solutions by obtaining multiple quotes.
- Coordinate with our external Warranty Company partner and delegate repairs as necessary.
- Negotiate and finalise costs for additional repairs and parts.
- Process customer refunds when required.
- Oversee all administrative tasks related to aftersales, including preparing courtesy car agreements and trade order repair estimates.
- Adhere to FCA rules and regulations.
- Provide daily reports to the Workshop Manager.

**Requiremnents**
- Prior experience in car sales or customer service is beneficial.
- Exceptional communication and interpersonal skills with a knack for defusing tense situations.
- Demonstrable ability to multitask, stay organised, and meet strict deadlines.
- Proficiency in Microsoft Office and Google Suite.
- Valid driver's license.
- A keen commercial acumen and a frugal mindset to ensure cost-effective solutions.

**Working Hours**
- Monday to Friday: 08:30 - 18:00

**Compensation Package**
- Competitive salary of up to £30,000 per year.
- Expected first year OTE of £40,000+.
- Company events and additional perks.
- 24/7 Employee Assistance and welfare program
- Employee of the Month benefits

Pay: £35,000.00-£40,000.00 per year

**Benefits**:

- Company events

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Commission pay
- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Rickmansworth, WD3 3RT: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Car Sales / Customer Service/ mechanical: 2 years (required)

Work Location: In person