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Aftersales Specialist

3 months ago

Rickmansworth, United Kingdom Car Planet Full time

**Job Title**:Aftersales Specialist

**Reporting to**: Sales Manager

**Department**:Sales

We are looking for an Aftersales Specialist to join our rapidly growing Car Supermarket based in Watford (stocking 250+ pre owned vehicles, with a target of 1000 cars by 2024). With a competitive basic salary of £25,000 to £30,000 per annum (DOE) and a more than achievable first year OTE of £40k+.

**Responsibilities**:

- Manage customer complaints by letter, phone and in person with the best interests of the company at all times
- Managing a high number of inbound and outbound calls per day
- Ensuring deadlines and targets are achieved whilst maintaining a high quality of service
- Meeting and greet customers with a presentable appearance and professional attitude when on controller duties
- Booking vehicles in and advising on duration of repairs. Gaining authority for any additional work / repairs that may need carrying out
- Negotiate diagnostics and authorise repairs / parts prices for all vehicles with department Management authorisation
- Delegate repairs and liaise with our Warranty Company
- Arrange refunds of repairs direct to customers
- To negotiate and authorise refunds of insurance products and guarantee's direct to customers
- Carrying out all administrative work related to After Sales duties including courtesy car agreements, trade order repair estimates, printing and vehicle repair reports
- Complying with FCA rules and regulations
- Report to Sales Controller on a daily basis

**Working Days**
- Week 1 - 5 days (Mon - Fri)
- Week 2 - 6 days (Mon - Sat)

**Working Hours**
- Monday to Friday: 08:30 - 18:00
- Saturday: 09:00 - 17:30

**Compensation Package**
- Basic up to £30,000 (depending on experience) with an OTE of £40,000+

**Salary**: £35,000.00-£40,000.00 per year

**Benefits**:

- Company events

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Commission pay
- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Rickmansworth, WD3 3RT: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Car Sales / Customer Service: 2 years (required)

Work Location: In person