Complaints Handler

**Job Title**:Complaints Handler

**Reporting to**: Aftersales Specialist

**Department**:Aftersales

We are looking for a detail-oriented Complaints Handler to join our dynamic Car Supermarket team. As a key member of the Aftersales department, you will play a crucial role in managing and resolving customer complaints, ensuring a high level of customer satisfaction, and maintaining the company's reputation across various review platforms such as Google and Trustpilot.

**Responsibilities**:

- Handle and resolve customer complaints efficiently, ensuring a positive outcome that aligns with the company's values.
- Ensuring deadlines and targets are achieved whilst maintaining a high quality of service
- Monitor, manage, and respond to reviews on platforms like Google, Trustpilot, and others, maintaining a positive image of the company.
- Booking vehicles in and advising on duration of repairs. Gaining authority for any additional work / repairs that may need carrying out.
- Negotiate diagnostics and authorise repairs / parts prices for all vehicles with department Management authorisation.
- Delegate repairs and liaise with our Warranty Company.
- Arrange refunds of repairs direct to customers.
- To negotiate and authorise refunds of insurance products and guarantee's direct to customers.
- Carrying out all administrative work related to After Sales duties including courtesy car agreements, trade order repair estimates, printing and vehicle repair reports.

**Working Days and Hours**
- Monday to Friday: 08:30 - 17:30

**Salary**: £25,000.00 per year

**Benefits**:

- Company events

Schedule:

- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Rickmansworth, WD3 3RT: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Car Sales / Customer Service: 2 years (required)

Work Location: In person