Customer Care Coordinator
3 weeks ago
Customer Care coordinator
Based in Essex
Permanent role
£35k salary
A tier one developer is seeking a customer care coordinator with various duties that will include (but not be limited to):
- Record and maintain defect related correspondence and progress. Ensuring all records reflects all correspondence and actions taken.
- Process new defects in accordance with each contract obligations/SLA's.
- Diagnose defects on receipt and analyse whether they have been caused by user error, lack of maintenance, damage/misuse or construction defect and issuing/liaising with relevant trade subcontractors ensuring the correct defect notices are issued.
- On a daily basis review all open defects and chase an action as required. Including raising extension of times with the client as deemed appropriate.
- To have close correspondence with clients and contractors ensuring the highest possible customer service is applied to at all times.
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