Customer Care Coordinator

3 weeks ago


Chelmsford Essex, United Kingdom Parker Jones Group Ltd Full time

Parker Jones are acting on behalf of a five star house builder who are looking for a customer care coordinator with new homes experience. Experience of working within the housing industry is essential.
* Good working knowledge of excel work and outlook.
* First point of contact for all complaints and NHBC claims.
* Co-ordinate the receipt and rectification of remedial work following legal completion/ handover.
* Manage Customer Service operative's diary on a day-to-day basis.
* Consistently and accurately communicate with both customers and sub-contractors alike through to completion of remedial work to the complete satisfaction of the customer.
* Produce accurate and timely job sheets for sub-contractors.
* Chase sub-contractors as appropriate to ensure target dates are met.
*



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