Administrator - with European Languages
2 weeks ago
**Job description**
The core of this role is to drive their productivity and client delivery, while providing resilience and flexibility (through multi-skilling).
The Job holder will be required to:
- Manage the relationship with the client throughout the business cycle.
- Liaise with the Client Delivery Lead, Head of Operations and Account Directors / Managers about operational and client issues.
- Liaise with other members of the company to resolve any client queries quickly and efficiently.
- Aspire to be a super user of the main systems and processes used by the team.
- Support with training other team members to enhance their performance and productivity.
- Support with all client complaints/queries ensuring that the correct query resolution procedure is followed.
- Contribute to efficiency and business improvement projects when required.
- Support with queries and escalations from across the business, where these cannot be dealt with within the client ‘Cell’ in which they arise.
Qualifications or Required Experience:
- Fluent in European languages including English
- Experience of the energy industry desirable. Broad experience of the energy industry, including data, metering, and invoices, which will enable them to quickly master all operational processes.
- Evidence of I.T. skills. Competent in Excel (intermediate to advanced level) and competent in Microsoft Word and Outlook. Experience of inputting data and using databases on a day-to-day basis is essential.
- Strong analytical skills are required to absorb complex information,
- Good administration skills and attention to detail. This role requires the ability to manage a large volume of information, paying close attention to detail; spotting errors to ensure the client continues to receive an excellent level of service.
- Organisation skills. You must show the willingness to learn to adopt to complex client demands, liaise with suppliers, and adhere to internal quality standards often to tight deadlines.
Office hours 9-5.30 M-F (some working at home after a successful probation period completed)
Braundton Consulting is a recruitment agency recruiting on behalf of a client.
**Salary**: £22,000.00-£28,000.00 per year
Schedule:
- Monday to Friday
Work Location: One location
Reference ID: 102/12
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