Client Account Director

3 weeks ago


Dartford, United Kingdom Utility People Full time

Ref: 14097

Role: Client Account Director (UK)

Location: Hybrid/Dartford

**Salary**: £65K - £75K + bonus

**Summary**:
**Key responsibilities**:

- Develop a thorough understanding of a global service offering to deliver an excellent client experience
- Manage designated global client accounts to ensure contractual obligations are delivered in accordance with the terms of existing contracts
- Take responsibility for overall client satisfaction and the retention of the account at renewal (including management of supply tenders)
- Build strong client relationships across the UK through regular communication
- Work with internal cross functional teams to support on client service delivery
- Work with a CRM system to maintain client contacts for new growth and referral opportunities
- Maintain a good level of Energy market knowledge; become respected internally and externally as a source of expert advice
- Manage development, and support delivery of detailed mobilisation plans
- Assist the global operational delivery teams with ad-hoc and regular requests for support in meeting client SLA?s
- Support the P&L by maximising sales revenue, managing account debt, communicating potential operational profitability and introducing the client to new Group products and initiatives

**Qualifications or Required Experience**:

- Degree or equivalent energy industry experience at middle management
- Evidence of managing strategic accounts within the energy industry
- Proven experience in the UK energy industry (minimum 5 years)
- Strong (Verbal & Written) communication skills with an ability to build client relationships
- Multilingual with proficiency in at least one European language is highly desirable
- Effective presentation and negotiation skills
- Good time management skills with a problem-solving attitude
- Demonstration of commercial understanding to support client retention



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