Customer Service Agent

2 weeks ago

Blackpool, United Kingdom JAM Physio Full time

Are you the type of person who just loves making clients happy? Do enjoy the role of being the first person that customers will meet? Are you the type of person who prides themselves on being the most organised in the room and able to Get 'Stuff' Done? If you do, we want to talk to you about a vital role inside of our Rapidly growing Physiotherapist Clinic.

As our client Customer Service Agent, you will sit in between the Clinic Director and Clinic Management team to deliver a world Class Client experience. Because you will be in charge of brining Patients into Clinic, your PRIMARY job is to make our patients comfortable, engaged and considered our priority and as such, we’re looking for someone with the ability to fill what is possibly the most important role in our company.

**Communication** is critical to the role's success, as we operate across multiple platforms, to stay in touch with our Client base and to ensure a smooth transition from enquiry to bookings, and to that first visit into Clinic with a follow up of continued care thereafter.

You will develop a strong relationship with our ever-expanding client base providing support and ultimately keeping our retention rates high. You must be comfortable with talking to strangers on the phone both in person and on the phone as well as a self-starter.

Being “organised” should be a top priority in your life and you must be able to multi-task and prioritise bookings and clients, while simultaneously meeting deadlines and prioritising your tasks.

So, if you've been working on a bustling reception, maybe you've been delivering unbeatable service at a coffee shop or gym or been front of house, this could be the next role for you. We thrive on Talent Develop inside of our teams, and this role could be your stepping stone, to your own future successes.

If you’re interested at this point, let me tell you who we are:
We are a rapidly growing independent Physiotherapists based in the Northwest of England with a top calibre team trained to the very highest professional standards. Lead, trained and nurtured by Jamie Murphy, the Clinical Director, a former footballer, and physiotherapist to some of the biggest football clubs in the world, with year of experience across the private sector and sporting field. Jam Physio is one of the highest regarded Physios in the UK.

**Job Type**: Part-time

Pay: Up to £11.50 per hour

Expected hours: 20 per week

**Benefits**:

- Company pension

Schedule:

- Holidays
- Monday to Friday
- Overtime

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Application deadline: 30/06/2024
Reference ID: JAM01
Expected start date: 01/08/2024

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