Housing Options Officer

4 days ago

Tiverton, United Kingdom Triumph Consultants Ltd Full time

**What's involved with this role:
**Temporary Housing Options Officer - Housing**

**Reference no: M Devon 5248280**

**Pay Rate: up to £18.53 per hour PAYE depending on experience**

**37 Monday to Friday, 08:30 - 17:00**

**This opening assignment is for 4 months**

**City: TIVERTON**

**Enhanced DBS disclosure required**

**Flexible working hours - hybrid working
Provide a professional housing advice, housing waiting list, and homelessness service to those in need of affordable housing as per the Housing Act and Homelessness legislation.

Key Responsibilities
- Provide a high level of service delivery taking account of Council’s policies and procedures and to promote a culture of customer focus.
- Contribute to service development in co-operation with other colleagues and the Housing Options Manager.
- Maintain Devon Home Choice policy and procedures within a defined area of Mid Devon.
- Attend home visit and other venues as appropriate to provide a housing advice service to members of the public.
- Maintain an up-to-date knowledge and awareness of legislation and case law relating to the duties of the post holder.
- Interview and assist those persons who believe themselves to be homeless or threatened with homelessness giving advice on their housing options.
- Interview and assist those persons requiring housing advice, giving advice on their housing options as required under the Housing Act.
- Help prevent homelessness by directing applicants to the appropriate advice and assistance.
- Make formal decisions on Devon Home Choice applicants.

**To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF**

**If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do no**t offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.**

Other “Essential Requirements” - Please check to ensure that your CV addresses the following items:
**Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.**

Qualifications:

- A Good standard of education including English and Maths

Knowledge:

- A working knowledge of Homeless legislation and case law.
- A working knowledge of Housing legislation.

**Experience**:
Experience of working with the public in an advice-giving capacity or in a customer-orientated work environment.

Skills & Abilities:

- Good administrative skills with a demonstrable ability to manage a diverse workload.
- Have good inter-personal skills with a focus on customer care.
- Ability to write letters, memos, and file notes to a high standard with mínimal supervision.
- Ability to understand and interpret financial information.
- Ability to work to tight deadlines.
- Ability to identify and resolve problems sensitively and effectively.
- Be able to work flexibly as part of a team.
- Must be able to drive and have daily use of a vehicle.
- Must be able to attend occasional evening meetings.
- Competent in the use of computer systems and word processing packages.

ALD

**Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please

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