Senior Customer Services Officer

3 weeks ago


Bath, United Kingdom Ultimate Banking Ltd Full time

**Senior Customer Service Officer - Savings**

**Hybrid**

**Bath**

**£27,500**

**Introduction**

Our client is a respected and established financial services provider where the customer is at the heart of the organisation. This important role will assist the Savings Support Manager with the running of the Customer Service Department (CSD), overseeingstaffing and performance, operational controls and processes and delivering high standards of customer care.

This role will have a primary focus on supporting direct customers but will also support branch customers and branch-based staff as necessary.

You will also monitor KPIs such as Customer/Member numbers and Savings Balances, Customer Feedback and Complaints. Customer Service type metrics, Customer Retention Rates. You will also be enhancing measures for internal risk, and compliance as well as customersatisfaction.

You will have a passion for service, an understanding of savings and mortgages and be organised in getting things done.



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