Billing Operations Manager

3 weeks ago

Epsom, United Kingdom Independent Resourcing Consultancy Full time

**Billing Operations Manager - Telecoms/CCaaS - hybrid/flexible working - Epsom to £50K**

Our client has built up an outstanding reputation for their expertise in the contact centre as-a-service (CCaaS) Industry by continually attracting the best talent, all specialists in contact centre technologies who understand its challenges first-hand.

As a result of recent funding and continued growth we are now looking for a Billing Operations Manager who has experience working in the Telecoms/Contact Centre Industry.

Reporting to the Finance Manager, this role will manage a small team that works across many areas of the business. Initially you will lead team of 1 that will grow in time and be responsible for managing all aspects of the Operational billing processes,liaising with all key stakeholders to manage successful platform and billing transparency - being at least, Presales, Projects, Solutions delivery, Finance, Partners and customers.

**Key Responsibilities**
- Motivate, mentor, and provide leadership to the Billing team including setting and reviewing performance objectives on a regular basis
- Identify and implement systems and process improvements including streamlining and automating processes.
- Manage the workflow of the billing team
- Manage the billing team ensuring it meets the billing KPIs which feed into Management reports.
- Responsible for the running of the Billing department ensuring day to day operations run as smoothly and efficiently as possible
- Responsible for the creation and maintenance of Customer price lists and tariffs that sit at the heart of the platform - driving the build/invoice/margin/onward billing.
- Oversee processing of orders into Platform using templates and default pricing where possible
- Invoicing/billing company services to customers from contract, complete monthly bill runs and be responsible for pre / post -bill run checks and revenue assurance analysis

To be considered all applicants must have demonstrable experience working in and leading a billing team in the telecommunications sector with an understanding of the Cloud Contact Centre marketplace and terminologies. This is a great opportunity to build,lead and manage a team so we are ideally looking for someone with experience implementing their own ideas and new processes that help drive improvement.

For more information and a full detailed job spec, please get in touch or send an up to date CV.

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