Hire Administrator

3 weeks ago

Wembley, United Kingdom Flannery Plant Hire Full time

**Hire Administrator**

**Wembley**

Flannery Plant Hire is a leading provider of plant hire and specialist attachments to the construction industry across the UK and Ireland. With a comprehensive fleet of innovative machinery, we pride ourselves on delivering exceptional customer service and meeting our clients' project requirements..

We are seeking a highly organised, efficient, and detail-oriented individual to join our team as a Hire Administrator. In this role, you will be responsible for managing all aspects of the hire process using our Syrinx software system.

**Responsibilities**
- Efficiently manage the end-to-end hire process using Syrinx software, from initial booking through to off-hire and sale or return charges.
- Maintain accurate and up-to-date records of all plant and equipment, including availability, status, and movements within the software system.
- Coordinate with the operations team to ensure smooth delivery and collection of hired equipment at customer sites, ensuring accurate and timely communication.
- Collaborate closely with the sales team to understand customer requirements, provide accurate quotations, and process orders effectively.
- Respond promptly to customer and internal inquiries, providing exceptional service and resolving any issues or concerns related to the hire process.
- Generate hire agreements, purchase orders, and other necessary documentation accurately and efficiently using the software system.
- Work closely with the Finance department to ensure accurate and timely invoicing.
- Maintain a high level of data accuracy and integrity within the Syrinx software system, ensuring all information is entered and updated correctly.
- Collaborate with other team members to identify opportunities for process improvements and enhancements within the hire administration function.
- Stay up-to-date with industry trends, regulations, and best practices related to plant hire operations to ensure compliance and provide knowledgeable support to customers.
- Contribute to projects and initiatives aimed at improving overall efficiency, customer satisfaction, and profitability within the hire administration function.

Qualifications and Experience:

- Previous experience in a similar hire administration or rental processing role, preferably within the construction or plant hire industry.
- Proficiency in using Syrinx software or other similar plant hire management systems is desirable but not essential.
- Excellent organisational skills with a strong ability to prioritize and multi-task effectively in a fast-paced environment.
- Exceptional attention to detail and accuracy, with a commitment to maintaining high-quality records and documentation.
- Strong communication and interpersonal skills, with the ability to build positive relationships with both internal teams and external customers.
- Proactive problem-solving skills, with the ability to identify and resolve problems quickly.
- Strong computer literacy, including proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Knowledge of plant and construction equipment, including terminology and specifications, would be beneficial.
- Ability to work independently and as part of a team, with a positive and collaborative attitude.
- Flexibility to adapt to changing priorities and handle multiple tasks simultaneously.
- Willingness to learn and stay updated with new software features and functionalities.

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