Customer Communications Change Co-Ordinator

2 months ago

Southborough, United Kingdom Vermelo RPO Full time

Customer Communications Change Coordinator

Job Specification

The Customer Communications Change Coordinator is responsible for managing the end-to-end communications change process, collaborating with key stakeholders to make changes to customer communications across all channels. This role will support the business to create clear and understandable communications which meet customers’ needs, ensuring high standards and compliance with Consumer Duty regulations. This role requires strong organisational skills, attention to detail, and the ability to drive cross-functional collaboration.

Responsibilities

Communication Change Management: Oversee the customer communication change process, including planning, coordination, and execution of updates and revisions across all customer communications and product wordings.

Maintenance of Communications: Manage the customer communications repository, ensuring organisation, accessibility, and security of documentation.

Document Version Control: Maintain a robust version control system to track document changes, ensuring the accessibility and accuracy of the latest versions.

Stakeholder Collaboration: Work closely with key stakeholders, including policy wordings team, business owners, subject matter experts, compliance advisors and systems analysts to gather requirements, ensure comprehensive understanding and prioritisation of communication changes, manage approval process.

Compliance and Consumer Duty: Ensure all document changes are approved by Compliance. Support with ensuring communications are appropriately monitored and tested to ensure delivery of good customer outcomes.  Maintain accurate records for audit and regulatory purposes.

Quality Assurance: Review and verify document changes for accuracy, consistency, and adherence to established standards, guidelines, and best practices.

Process Improvement: Continuously evaluate the document change process and recommend improvements to enhance efficiency, accuracy, and compliance.

Communication: Facilitate effective communication among stakeholders to ensure clear understanding of document change requirements, timelines, and deliverables.

Performance Reporting: Generate regular reports on communication change activities to relevant forums, including milestones achieved, monitoring plans and testing activity.

Person Specification

Proven experience in communication or documentation change management or a similar role, preferably in general insurance or another financial services organisation.

An understanding of regulatory compliance requirements, with a specific knowledge of Consumer Duty regulations considered a plus.

Excellent organisational skills, including the ability to plan and prioritise multiple tasks and deadlines.

Attention to detail and accuracy in document review and verification.

Excellent communication and interpersonal skills to collaborate effectively with stakeholders at various levels of the organisation.

Proficient in using Excel as well as document management systems and related tools/software.

Experience in producing reporting for a senior audience.

Ability to work independently and in a team-oriented, cross-functional environment.

Strong problem-solving and analytical skills with the ability to identify process gaps and suggest improvements.

Knowledge of best practices in documentation

  • Temporary Shift Leader

    1 month ago

    Southborough, United Kingdom Kent County Council Full time

    Advert Fixed Term - 6 Months Sunrise Short Breaks Unit offers overnight short break opportunities for children and young people with disabilities from the age of 5 to 18 years old. **We have a temporary contract opportunity for a 30 hour per week Shift Leader post, for a minimum 6 month period, possibly longer, to cover Maternity Leave.** You would be...

  • Self-Employed Sales Consultants

    7 days ago

    Southborough, United Kingdom County The Home Improvers Full time

    Self-Employed Sales Consultants Heathfield /Tunbridge Wells OTE £80k-£100k pa + benefits Own transport essential Flexible hours "Your first step to a brighter home." We are a family run business since 1982 with our roots firmly in the South-East. Our reputation has allowed us to sign marquee agreements with the country’s leading manufacturers to...

  • Self-Employed Sales Consultants

    6 days ago

    Southborough, United Kingdom County The Home Improvers Full time

    Self-Employed Sales ConsultantsHeathfield /Tunbridge WellsOTE £80k-£100k pa + benefitsOwn transport essentialFlexible hours"Your first step to a brighter home."We are a family run business since 1982 with our roots firmly in the South-East. Our reputation has allowed us to sign marquee agreements with the country’s leading manufacturers to ensure that...

  • Self-Employed Sales Consultants

    7 days ago

    Southborough, United Kingdom County The Home Improvers Full time

    Self-Employed Sales ConsultantsHeathfield /Tunbridge WellsOTE £80k-£100k pa + benefitsOwn transport essentialFlexible hours"Your first step to a brighter home."We are a family run business since 1982 with our roots firmly in the South-East. Our reputation has allowed us to sign marquee agreements with the country s leading manufacturers to ensure that our...

  • Admin Assistant

    3 days ago

    Southborough, United Kingdom Southborough Town Council Full time

    Responsibilities: - Perform general clerical duties, including photocopying, scanning, and filing documents - Manage incoming and outgoing correspondence - Answer and direct phone calls with professionalism and courtesy - Maintain office supplies inventory and place orders when necessary - Assist in scheduling appointments and meetings - Conduct data entry...

  • Corporate Receptionist

    7 days ago

    Southborough, United Kingdom Invictus Group Full time

    Corporate Receptionist - Tunbridge - Temporary (Immediate Start) Location: Tunbridge Hours of Work: Mon - Fri 8am - 5pm Hourly Pay Rate: up to £16.46p/h Via Umbrella A World Leading Service Provider who operate on an International scale is seeking an experienced Corporate Receptionist based in Tunbridge area on a Temporary contract working in large...

  • Head of Consumer PR

    7 days ago

    Southborough, United Kingdom Vermelo RPO Full time

    Head of PR – Distribution Location: hybrid working, minimum one day in the office per week (main locations Tunbridge Wells, Peterborough, Manchester and Portsmouth). Role Purpose: Having enjoyed a period of sustained growth, to support business demands we have a newly created senior role. Reporting to the Head of External Group Communications, the...

  • Head of Consumer PR

    6 days ago

    Southborough, United Kingdom Vermelo RPO Full time

    Head of PR – DistributionLocation: hybrid working, minimum one day in the office per week (main locations Tunbridge Wells, Peterborough, Manchester and Portsmouth).Role Purpose:Having enjoyed a period of sustained growth, to support business demands we have a newly created senior role. Reporting to the Head of External Group Communications, the candidate...

  • Property Viewing Guide

    1 month ago

    Southborough, United Kingdom Wood & Pilcher Full time

    Hours: Every Saturday 8.30am - 4.30pm (please note there may be availability for alternate Saturdays). Location: Southborough and surrounding area Mileage allowance for use of own car Full UK driving licence essential, plus use of own vehicle. Would you like to join our successful viewing team? You’ll be meeting lots of people and will need to be...

  • Corporate Receptionist

    4 days ago

    Southborough, United Kingdom Invictus Group Full time

    Corporate Receptionist - Tunbridge - Temporary (Immediate Start) Location: Tunbridge Hours of Work: Mon - Fri 8am - 5pm Hourly Pay Rate: up to 16.46p/h Via Umbrella A World Leading Service Provider who operate on an International scale is seeking an experienced Corporate Receptionist based in Tunbridge area on a Temporary contract working in large corporate...

  • Early Years Apprentice

    7 days ago

    Southborough, United Kingdom Bright Horizons Full time

    Bright Horizons Southborough Woodlands Day Nursery and PreschoolHours: Full time / Permanent / Mon-Fri / 40 hoursSalary: £10.90 per hour (£22,670)Location: Tunbridge Wells, KentWe'd love to hear from you if you're passionate about caring for children and contributing to their learning and development. Don't worry if you don't feel as if you hit all the...

  • Early Years Apprentice

    6 days ago

    Southborough, United Kingdom Bright Horizons Full time

    Bright Horizons Southborough Woodlands Day Nursery and PreschoolHours: Full time / Permanent / Mon-Fri / 40 hoursSalary: £10.90 per hour (£22,670)Location: Tunbridge Wells, KentWe’d love to hear from you if you’re passionate about caring for children and contributing to their learning and development. Don’t worry if you don’t feel as if you hit all...

  • Children's Residential Worker

    2 weeks ago

    Southborough, United Kingdom Kent County Council Full time

    Advert Sunrise Children’s Centre offers overnight short breaks for children in West Kent from the age of 5 to 18 years old, who have learning disabilities and/or Autism, and will have some additional support needs. These may include complex health needs, behaviours of concern, and help with every day tasks. We always support children to have fun with...

  • Shift Leader

    5 days ago

    Southborough, United Kingdom Kent County Council Full time

    Advert Sunrise Children’s Centre offers overnight short breaks for children in West Kent from the age of 5 to 18 years old, who have learning disabilities and/or Autism, and will have some additional support needs. These may include complex health needs, behaviours of concern, and help with every day tasks. We always support children to have fun with...