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Customer Service Executive

3 months ago

Edinburgh, United Kingdom Blue Arrow Full time

Blue Arrow Edinburgh are currently recruiting for a number of Customer Service Executives, for our city centre based client in Edinburgh. This is a fantastic opportunity to join the company as they upscale and grow their business. We are looking for candidates who have a customer first mindset, with demonstratable experience of working in a customer service role previously, either in a contact centre environment or in a retail/store environment.

Main duties/responsibilities:
* First point of contact for customer enquiries, responding via phone/email/webchat to identify the customers needs, whilst identifying opportunities to upsell relevant products
* Onboarding new customers, keeping them fully informed throughout the process
* Arranging installations and ensuring customers accounts are set up correctly
* Deliver a first in class service, whilst working in like with Key Performance Indicators (KPI's)
* Identify customer needs and tailor support around this, ensuring they are receiving the best possible service
* Partner with other teams across the business to ensure a seamless and efficient service to both new and existing customers
* Help respond to queries that come in via social media channels

Skills/experience:
* Previous experience working within a customer service role is essential, preferably within a contact centre environment
* Excellent communication skills, both written and verbal
* Customer first mindset, with a passion for delivering a first in class service to customers
* Excellent organisation skills, with eye for detail
* Ability to prioritise workload and manage time effectively
* Strong working knowledge of MS Office packages

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people