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Customer Service Advisor

3 months ago

Great Baddow, United Kingdom TC Personnel Ltd Full time

Our well-known client based in Great Baddow is looking for a Customer Service Advisor to join their team on a full-time basis.

This is a fantastic opportunity for someone who wants to learn or build on their customer service and complaint handling abilities in a busy trade environment.

As one of our Service & Complaints Advisors you will be reporting directly to the Customer Service Team Lead.

Responsibilities will include but are not limited to:

* Responding to customer enquiries at the first point of contact from a variety of channels including, phone, email, web, and internal systems

* Taking client bookings

* Work closely with the transport planners to ensure customers are getting the service they have been promised

* Provide clear and concise responses to all enquiries and ensure all information given is correct and accurate

* Resolve customer issues and complaints in a timely manner or where necessary escalate following an internal process to get the best resolution for the customer

* Provide reactive and proactive support to increase customer retention

* Ensure all missed calls are followed up

* Provide ETAs and servicing history to customers when requested

The successful candidate will have at least 1 year experience working within a customer service environment, excellent communication skills, the ability to use own initiative, work well under pressure, be organised, efficient and able to multitask. Office experience is preferred but not essential.

A car driver is essential due to their remote location, closest public transport is 2 miles away.

Benefits

* Company pension

* Cycle to work scheme

* Employee discount

* On-site parking