Customer Service Executive

1 week ago


Jarrow, United Kingdom The DP Group Full time

My client, aleading FTSE 250 basedin Jarrow, are currently seeking a Customer Service Executive to join our established team. This is an office-based role requiring a customer service driven individual.

The ideal candidate is confident and proactive with experience of customer service in a fast paced environment.

Responsibilities

• Maintain accurate account and customer data. • Respond to customers inquiry within SLA and aim for one call / case resolution.

• Identify and take ownership of customer concerns

• Identify new product opportunities and generate leads

• Liase and build network with internal departments • Upsell and cross sell new products •

Required Skills and Experience

: • Excellent Communication skills

• Good attention to detail

• Commercially aware

• Experience in service/sales environment

• Minimum “A” Level Standard •

Manufacturing knowledge desirable


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