Dynamics 365 Ce CRM Consultant

The Microsoft Dynamics 365 CE CRM Consultant is a key part of the implementation & Support of MS-Dynamics 365 CE for our Business Process Re-Engineering program.

**Job Requirements**

Microsoft Dynamics 365 CE CRM Consultant is responsible for:

- Collaborating with stakeholders across the organization to ensure a comprehensive set of functional requirements are captured
- Analysing requirements received from Business Process Expert (BPE) & key stakeholders to deliver functional design specification for any customizations required
- Providing functional & technical expertise for CRM platform
- Understanding business needs, performing fit-gap analysis, determine best technical solution and leverage on default D365 CE capabilities to align with strategic objectives
- Support testing activities and training end users if required
- Ensuring MS standards are followed and system is configured optimally for performance
- Managing version control for custom code, builds, releases and deployment
- Work closely with technical consultants to design MS D365 CE functional solutions
- Developing quality documentation as per industry standards

The Microsoft 365 CE CRM Consultant should have:

- Degree or Engineering or IT background
- Extensive experience in CRM related development
- Strong experience in CRM related design and development with recent lifecycle experience in implementations of D65CE
- Good understanding of user management, Security roles, Business Units assigned to user.
- Good understanding on workflows and power automate
- Good understanding of D365 SDK, Common Data Model, Common Data Services for apps
- Knowledge of continuous integration, test & build automation
- Good knowledge in Microsoft DevOps and Sharepoint to register and monitor ticket management
- Knowledge on MS. Visio for documentation purpose
- Development certification in D365 (CE)
- Ability to work independently under general supervision with direction given in terms of broadly stated objectives and desired outcomes.
- Customer-focused with demonstrated ability to interact and effectively communicate with all levels of the organization. Should have excellent written and oral communication skills
- Ability to effectively prioritize and execute tasks in a global and dynamic environment
- Ability to adapt to changing business needs.
- Committed, focussed on quality and on-time delivery, ability to influence and manage stakeholders well
- An effective change agent and pragmatist, s/he should be prepared to roll up sleeves and lead from the ‘front’
- Comfortable working in an ambiguous situation and ability to tactfully resolve status quo
- An persuasive negotiator able to achieve consensus amongst differing opinions
- Results driven, works in a highly ethical and professional manner
- Good team player with excellent coordination and interpersonal skills

**An attractive salary is on offer along bonus, and further benefits.**

Essentra plc is a FTSE 250 company and a leading global provider of essential components and solutions, focusing on the manufacture and distribution of plastic injection moulded, vinyl dip moulded and metal items.

At Essentra we are ideally looking for individuals who enjoy working as part of a close team, are passionate about what they do and who strive to make a difference. We are always looking to better ourselves and are keen to recruit individuals who like to innovate and improve processes.

Essentra Components is an established business with a focus on continuous improvement, sustainability and plans for further industry expansion, as such it is an exciting time to be joining the business.