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Customer Relations Administrator

3 months ago

Epsom, United Kingdom Lloyd Recruitment - Epsom Full time

Our client is looking for an individual to join their Relations team, where you will provide administration support to the whole department.

Joining a great team, you will also be rewarded with a competitive salary with excellent benefits package (including a 10% bonus, Private Healthcare, excellent pension contribution), and a focus on employee well-being.

Duties will include:

* Support the department with any administrative and ad-hoc duties

* Completing commissions complaints, enquires and letters of claims

* Complete Subject Access Data Requests (SADRs) in a timely manner and in line with GDPR requirements

* Compile Financial Ombudsman Services (FOS) case files

* Locate information upon request for Customer Relations case handlers

* Ensure that customers’ questions and problems are resolved in an effective manner and refereed to the relevant parties involved.

* Handling inbound and outbound calls.

* Ownership of PEPs and Sanctions

* Responsible for supporting the team to achieve the departments Key Performance Indicators

* Maintain accurate records of all customer contact using the CMS system and adding complaints to the complaints log.

* Working to strict SLAs within a high-volume environment

The Individual:

* Previous administration experience

* Confident telephone manner

* Previous Finance, Insurance experience

* Confident on Excel

* Excellent verbal and written communication

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Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.

By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.

Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer