Debt Recovery Support Assistant

3 weeks ago


Butetown Community, United Kingdom Alexander Mae Recruitment Full time

The Company:

Our client is a fast-growing, progressive law firm. They work closely with SME’s, banking & finance clients, debt collection companies, High Court Enforcement Agencies and Insolvency Practitioners

The Job:

On behalf of this client we are seeking a Debt Recovery Support Assistant. In this role you are responsible for managing the their aged debt and supporting the Debt Recovery Team with client matters.

Responsibilities will include:

* Proactively manage the firms internal credit control system using our case management software (Visual Files)

* Proactively manage outstanding invoices

* Prepare and issue formal letters including letters before action/ Letters of Claims to clients

* Follow up telephone calls to clients in respect of overdue invoices

* Liaising with solicitors and Partners to progress debt collection of their matters

* Analyse the current credit control processes and identify opportunities of improvement

* Meeting with the Practice Director and Senior Legal Cashier to discuss aged debt and progression of overdue sums

* Putting clients on stop

* Opening new client and matter files to include the input of data

* Assisting with the preparation of Letters of Claim on client matters

* Assisting with the preparation of Court Proceedings via Money Claim Online

* Assisting with the preparation of standardised documents

* Liaising with the Courts

* Scanning and electronically filing all incoming and outgoing post

* Assisting with the system production of High Court Writ of Control Applications

* Carrying out pre-litigation debt recovery work to include Letters of Claim, follow up telephone conversations, dealing with disputes at the pre-litigation stage, liaising with debtors

* Telephone calls to debtors to discuss matters, chase for payments and the setting up of repayment agreements

* Preparing Hearing Bundles

* Ordering stationary for the office

* To ensure that all action lists are completed on a daily basis

* Accurate time keeping, record keeping and file maintenance

* To ensure the confidentiality and security of all Firm and client documentation and/or information

* To deal promptly with client enquiries and correspondence with the support of other team members and the Head of Debt Recovery

* To ensure that all client and matter records are made and maintained in line with the Firm's procedures

* To observe office manuals and instruction books published by the Partners from time to time

* To assist with all Administrative tasks for the team

* Other ad hoc duties as and when required

The Person:

For this role our client is seeking someone who has gained credit control experience. Ideally you would have worked in a legal environment in a support role too but this is not essential.

* Previous experience of providing administrative support to fee earning lawyers is ideal but not essential

* Previous Credit Control experience is essential

* Proficiency in a case management software system,Competent IT Skills including Microsoft applications, Enthusiastic, friendly team player, Excellent attention to detail, Ability to manage conflicting priorities and deadlines in a flexible and proactive way, Excellent communication skills

The Salary:

£25,000

The Location:

Cardiff – Hybrid working (Mondays are required in the office)

The Benefits:

Pension, Private Healthcare, Critical Illness, Life Assurance, 25 days holiday

The Hours:

Monday – Friday 9am – 5.30pm (3 days in the office (Mondays essential) and 2 days from home)



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