Telephone Support Assistant

3 weeks ago

Butetown Cardiff, United Kingdom Alexander Mae Recruitment Full time

Our client is a fast-growing, progressive law firm. They work closely with SME’s, banking & finance clients, debt collection companies, High Court Enforcement Agencies and Insolvency Practitioners
On behalf of this client we are seeking a Debt Recovery Support Assistant. In this role you are responsible for managing the their aged debt and supporting the Debt Recovery Team with client matters.
Proactively manage the firms internal credit control system using our case management software (Visual Files)
Prepare and issue formal letters including letters before action/ Letters of Claims to clients
Follow up telephone calls to clients in respect of overdue invoices
Liaising with solicitors and Partners to progress debt collection of their matters
Meeting with the Practice Director and Senior Legal Cashier to discuss aged debt and progression of overdue sums
Opening new client and matter files to include the input of data
Assisting with the preparation of Letters of Claim on client matters
Assisting with the preparation of Court Proceedings via Money Claim Online
Carrying out pre-litigation debt recovery work to include Letters of Claim, follow up telephone conversations, dealing with disputes at the pre-litigation stage, liaising with debtors
Telephone calls to debtors to discuss matters, chase for payments and the setting up of repayment agreements
Ordering stationary for the office
To deal promptly with client enquiries and correspondence with the support of other team members and the Head of Debt Recovery
To observe office manuals and instruction books published by the Partners from time to time
Other ad hoc duties as and when required
Ideally you would have worked in a legal environment in a support role too but this is not essential.

Previous experience of providing administrative support to fee earning lawyers is ideal but not essential
Proficiency in a case management software system
Competent IT Skills including Microsoft applications
Ability to manage conflicting priorities and deadlines in a flexible and proactive way
Cardiff - Hybrid working (Mondays are required in the office)
Pension, Private Healthcare, Critical Illness, Life Assurance, 25 days holiday
Monday - Friday 9am - 5.30pm (3 days in the office (Mondays essential) and 2 days from home)

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